System Technologist/Account Executive

Profile

SUMMARY:
The System Technologist/Account Executive provides Sales, Technical Support and analysis of system software and hardware that includes operating systems and infrastructure components. Provide support and maintenance of a Motorola trunked SmartZone system using OEM skills and equipment knowledge. Perform maintenance and preventive maintenance actions on equipment. Tactfully and courteously interfaces with the customers in order to build strong business relationships. Quickly responds and implement resolutions for customer’s system issues. This Hybrid position allows the customer to go through the sales process and Technical Support without handing off the relationship to other Arcticom personnel.
ESSENTIAL DUTIES & RESPONSIBILITIES
The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position, and are
not
intended to reflect all duties performed within the job.
The System Technologist/ Account Executive is responsible for providing on-site support for Hardware and Software Sales transactions to include programming and installation after the sales process is complete.
Technologist Duties:
Repair, preventive maintenance inspections, upgrades and technical support.
Document findings and provide findings to the System Management Office.
Provide information to supervisors, co-workers, and subordinates by 2-way radio, mobile phone, in written form, e-mail, or in person.
Provide an inventory of site equipment to the System Management Office.
This position requires 24-hour response and on-call responsibilities.
Travel includes using company truck, helicopter, snowmobile, or ATV to access work sites.
Travel of distances greater than 200 miles may be required.
Tower Rescue and Specialized Fall Protection certification desirable.
Load, unload, layout and prep tools/supplies/equipment/materials needed at each job site.
Other duties as assigned by the ALMR Program Manager and BSIT Operations Manager/Arcticom General Manager.
Sales Duties: *
Perform all required inside and outside sales responsibilities as requested by the customer.
Work with Management and Technical team to determine the best solution for the customers needs.
Work with Arcticom General manager to determine pricing structure for each project/sales transaction.
Maintain pre-determined profit margins and inventory levels to effectively service the customers needs.
Maintain a Sales call tracking sheet to identify sales opportunities.
Accompany Senior Account Executive on Outside Sales Calls for training purposes.
Travel may be required for Trade Shows and training events.
Review finalized Sales Transactions with Arcticom General Manager.
Other Duties as assigned.
QUALIFICATIONS - EXPERIENCE, EDUCATION AND LICENSURE
Required:
A Bachelor’s Degree or equivalent Technical Diploma/OEM Certifications.
Applicant should have 5 years’ experience supporting RF communications systems.
Proficient use of Windows applications and Operating Systems.
Good driving record with no significant vehicle traffic violations.
Already possess or the ability to obtain a valid Alaska driver’s license.
Strong attention to detail and follow-through skills. The ability to be at work consistently and predictably.
Observance of a level of personal hygiene/appearance that meets generally accepted business standards and expectations.
Preferred:
Experience with Motorola radio systems, P25, SmartZone, and Land Mobile Radio systems.
Fundamental knowledge of RF, wired/wireless communications systems, networking equipment, microwave, signals and electronics testing.
Experience as an Electronics Technician, System Technologist, or Field Service Technician.
Possess excellent interpersonal, negotiation, and communication skills.
Minimum of five (5) years of experience in the field.
Knowledge, Skills and Abilities:
Good working knowledge of communications systems with the ability to interface with the customer’s technical people and provide appropriate technical support.
Must be physically capable of performing the essential work duties.
Must be able to work outside in all weather conditions.
Not afraid of heights and willing to travel.
Climbing ability is required.
Good work ethic and strong team worker.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must maintain a constant state of mental alertness at all times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is physically demanding. The System Tech must be able to carry test equipment, tools, and site equipment in excess of 40 pounds from mode of transportation to the work site. Travel includes the use of company truck, helicopter, snowmobile, or ATV to get to sites. Climbing ladders, antenna towers to heights of 150 feet while wearing bulky safety gear and carrying an equipment bag. Technicians may be required to shovel out sites and wear snow shoes to gain access to work areas.
WORK ENVIRONMENT
Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. 
Job sites are statewide within Alaska. Areas include office settings, working closely with the Customer, and third party contractors, to outdoor remote work sites on the ground, rooftops and towers. Outdoor work sites include antenna towers, ridgelines, and villages. Weather conditions can vary significantly from site to site, especially in the winter.
SUPERVISORY RESPONSIBILITIES
None
ADDITIONAL QUALIFYING FACTORS
As a condition of employment employee required to pass a pre-employment drug screening, as well as have acceptable reference and background check results.
Shareholder Preference.
 BSNC gives hiring, promotion, training and retention preference to BSNC shareholders, BSNC shareholder descendants and BSNC shareholder spouses, in that order.
**MEMBERS ONLY**SIGN UP NOW***. is an Equal Opportunity/ AA/ Male/ Female/ Disability/ Vets employer.
We participate in the E-Verify Employment Verification Program. We are a drug free workplace.
# of Vacancies
1

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