Customer Service Representative Bilingual

Profile

Addison Group’s client, a health-based nonprofit, is seeking a Bilingual Customer Service Representative to join their team in Northern Virginia! The ideal candidate will be fluent in English and Spanish speaking and writing. This position is a contract to hire role and is currently remote.
Job Description and Qualifications:
1-3 years of customer service or call center experience
Strong problem resolution skills, general computer skills, and a passion for customer service
Assesses the need of the constituent and applies sound decision making and good customer service skills to answer questions about diabetes, donations, and members
Analyzes and interprets content to deliver information/answers clearly and concisely
Applies multi-tasking skills
Meets quality measurement standards
Ability to function as a team player
Any other duties as assigned
Ability to navigate and access information accurately in database
Able to focus and work in a dynamic, demanding environment
Ability to take in and retain large amounts of complex information
Understanding of diabetes and related health issues
Customer service oriented
High School Diploma or equivalent
Bachelor’s Degree preferred
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