Desktop Engineer

Profile

Desktop Engineer
at Healthgrades
Denver, Colorado (Headquarters)
Healthgrades is focused on providing trusted information that helps consumers and providers make meaningful connections.
As
a Desktop Engineer
you will monitor and analyze the operations of the server platforms. The Desktop Engineer is also responsible for coordinating and completing technology projects across the organization
What You Will Do:
Installation and Setup: Fulfill service requests to install and setup workstations, ensure employees have access to needed file delivery systems and software, and ensure security policies are followed and implemented.
Maintenance: Maintain workstation and laptop operating systems, software licenses and applications and act as alternate manager for the Service Request queue.
Troubleshooting: Respond to troubleshooting requests to diagnose and resolve first level functionality problems and contact vendor support upon escalated issues.
Windows Operating System: Install and optimize windows operating system and applications on user desktop computers.
End User Device Administration: Perform basic configuration management for Active Directory, Exchange, and Desktop Central for end user device management.
Experience engineering and optimizing conference room technology such as Zoom, Audio and Visual hardware.
What you Will Bring:
Ability to diagnose and resolve desktop, laptop, or phone system functionality issues and/or follow-up on escalated issues
2 years’ experience working with Windows and Mac operating systems
2 years’ experience implementing end user services for Microsoft Office 365, Exchange and Active Directory
Exposure to end user technologies such as Slack, Zoom, Google Suite and Wifi
A patient and professional demeanor with all levels of employees
Experience supporting remote users
Why Healthgrades?
At Healthgrades, we recognize that our people drive our greatest achievements. We are passionate about maintaining a fulfilling, rewarding and high-energy work environment while setting the stage for your continued success.
Purpose-Driven Business – we help people make more confident healthcare decisions
Changing the Game – dynamic, employee-focused culture with career advancement opportunities
Community Builders – partners of local charity organizations, matching gifts program, Go-Green efforts, and wellness initiatives
Compensation & Benefits
Salary: $59,000 - $68,500 annually*
Bonus: up to 5% annually
401(k) plan options
Medical, dental, and vision insurance, with HSA contributions for qualifying plans
Company-funded basic Life, AD&D, and disability coverage
Family planning resources
Subsidized wellness benefits
PTO plus paid holiday and volunteer time
Tuition reimbursement and learning & development programs
*Actual base pay will be determined based on qualifications and experience

Company info

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