INVESTIGATOR ASSOC-ERC FIELD

Profile

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This role will be responsible for researching and investigating all aspects of fraud involving the use of Store Value Cards (Gift Cards, Store Credit, and POSA cards) both externally and internally with in **MEMBERS ONLY**SIGN UP NOW***.. The role will partner with internal partners to improve reporting around Store Value Card activation and redemption, and work to enhance current reporting and exception-based systems with in regard to Store Value Cards. The role will work as a liaison between corporate and field partners to improve and enhance programs to reduce fraud. The role will work to reduce organization liability around the use of fraudulent funds using gift cards, money laundering and protect brand reputation. They will partner with ERC Analyst, Field investigators and ORC team to work on case building and resolution. The role will also partner with LE for resolution and prosecution of case work. Key workstreams to include, but not limited to promotional, Trade-in and mobile gift cards fraud, Store credit, FinCEN adherence, Digital Sales activations, external procurement, trafficking and Victim assisted fraud.

Essential Functions
Store Value Card Investigations
• Responsible for running and directing all phases of the investigation process that involve substantial loss and financial and reputational risk to the organization that involve Store Value Cards. Provide guidance / influence to resolve investigations pertaining to theft related incidents and violations, company values, ethics, and fraud. Partners with leadership, HR, ER and legal in preparing for, conducting, and resolving the case types across various business groups and geographies across the U.S.

Assist in proactively developing and managing reporting, exception-based tools and trends
• Leads and develops analytics around Store Value Cards. Partners with appropriate work teams to ensure proper reporting is available to support workstreams and reduce and prevent fraud applicable to Store Value Cards. (including existing reports) to identify trends and leading indicators of issues and provides recommendations that influence proactive strategies to reduce risk across the organization.

Business/Generalist Partnerships
• Works cross-functionally, including partnering with corporate Profit Protection/ERC, Field Profit Protection and business leaders to develop common best practices ensure we are consistently mitigating loss related elements of the business.

Basic Requirements
• Wicklander / Zulawski basic and advanced interviewer

Preferred Requirements
• 5 years asset Protection/Operations leadership within the retail industry
• 5 years conducting interviews regarding employee loss
• 5 years proven leadership experience (influence, confidentiality, communication and conflict resolution)
• 5 years broad knowledge of retail operations, asset protection, investigations, and / or shrink reduction programs

Company info

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