Pharmacy Technician Data Entry

Profile

Description

The Consultative Pharmacy Technician 2 certified Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Consultative Pharmacy Technician 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The Consultative Pharmacy Technician 2 addresses questions related to specific assigned area and assists with medication research. Triages calls that require consultation with a pharmacist. Makes outbound calls to patients to offer medication therapy management programs and schedules medication review sessions with consultative pharmacists. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Essential Duties and Responsibilities include the following. Other duties may be assigned.


Enter patient demographics for new patients
Profile new medication orders and updates to existing orders
Update patient profiles with appropriate medication authorizations and start and stop dates
Update patient profiles correct with coverage as specified on fax
Call the hospice and/or prescriber with fax related issues or discrepancies on faxed orders
Accurately enter medication orders for tech and pharmacist check


Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


Excellent analytical, verbal and written communication skills
Self-motivated, organized
Detail oriented, with excellent problem-solving and follow-up skills
Ability to prioritize and deliver on commitments
Team player
Ability to manage multiple priorities
Manage and ensure compliance with regulatory requirements, best practices, and policies/procedures


Required Qualifications


Requires High School Diploma
At least 2 years of pharmacy experience required
Must be able to become certified by the Pharmacy Technician Certification Board (PTCB) within 10 months of hire
Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting
Excellent communication skills
Experience using multiple computer applications simultaneously and strong data entry skills
A positive, proactive attitude with a passion for customer service
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Scheduled Weekly Hours

40

Company info

Sign Up Now - WashingtondcCrossing.com