It Network Operations Center Technician

Profile

It Network Operations Center Technician
The candidate will be responsible for maintaining situational awareness and ensuring the computing environment remains up and available with minimal interruptions. Own and drive the Incident Management Process for all unplanned outages and planned outages. Provide Tier 1 backend troubleshooting and support across all teams, systems and engineers. Broad understanding of the systems that makeup an enterprise such as LAN/WAN, Exchange, SQL, Document Management, Share Point, Mobile computing, physical and virtual servers, SAN/NAS, Citrix, and monitoring tools. Proactively monitor the enterprise to ensure the environment is available and stable. Think, reason, and act to minimize or prevent service interruptions and degradations. Aggressively investigate and identify issues or potential issues and respond appropriately. Quickly and accurately communicate the status to appropriate personnel. Act as primary escalation and focal point for the IT Department. Provide leadership and guidance to teams, engineers, and analysts during triage events. Exercise good judgment, make sound decisions, and drive restoration efforts. Provide Tier 1 backend troubleshooting and support across all teams, engineers and systems. Assist other Teams with critical maintenance and tasks as requested. Remain up-to-date on new technology and their implementation. May volunteer or be selected to serve on special committees, work groups, project teams, or escalation teams related to various Firmwide IT initiatives. Initiatives may be specific one-time events (e.g., research, testing, rollouts, upgrades, installations) or ongoing activities. Occasionally travel to other offices as needed.

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