IT Support Analyst Intern

Profile

u003cpu003eu003cstrongu003eOUR VISION IS SIMPLE: We call it “The World Subscribed”.u003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eIt’s the idea that one day every company will join the Subscription Economy -- a u003c/spanu003eu003ca href=****style=font-weight: 400;\u003e$1.5 Trillion opportunityu003c/spanu003eu003c/au003eu003cspan style=font-weight: 400;\u003e by 2025 according to UBS.u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eCustomers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.u0026nbsp;u0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eIn the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eAs consumers wave goodbye to ownership, join us as we help companies win on their journey to usership!u003c/spanu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eTHE TEAM:u0026nbsp;u003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eZuora has built a world-class Information Technology organization that supports our global team of more than 1500 team members. This role reports to the Director of IT Support Management and will collaborate with a team of IT Support Specialists.u003c/spanu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eYOUR MISSION:u003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eThis isn’t just any internship.u0026nbsp; As an IT Support Analyst Intern, you will have a hands-on opportunity to unlock firm value by solving complex problems, using advanced troubleshooting skills, and having high entrepreneurial energy.u0026nbsp; This role will monitor and triage IT helpdesk requests, research and troubleshoot technical issues, and provide hardware and application support for our growing teams.u0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eTHE OPPORTUNITY: IT Support Analyst Internu003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eZuora is seeking an IT Support Analyst Intern for an internship to support IT helpdesk and hardware needs within our Information Technology team. In this role, you’ll partner closely with IT Support Specialists, and you’ll have the opportunity to work with Zuora team members across various levels and functions.u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eRole Requirements:u0026nbsp;u003c/spanu003eu003c/pu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eCurrently working towards earning minimum AA degree in Information Systems, related field, or equivalent experienceu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eHelp Desk or Desktop Support experience is a plusu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eWorks up to 25 hours per week during the school year, and up to 40 hours per week on school breaksu003c/spanu003eu003c/liu003enu003c/ulu003enu003cpu003eu003cspan style=font-weight: 400;\u003eSkills and Knowledge:u003c/spanu003eu003c/pu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eMust be confident in your technical abilities and be able to communicate effectively with a non-technical end user communityu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eHigh energy and ability to work independently in a very fast growth environmentu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eExtensive knowledge and hands-on experience with Mac and Windows systems, desktop/laptop deployment and imaging solutionsu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eAbility to effectively and efficiently troubleshoot hardware and software issuesu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eSolid understanding of networking, and its use in a typical corporate environment (e.g. TCP/IP, DNS, DHCP, VPN)u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eExcellent customer service skillsu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eAbility to communicate effectively, verbally and in writing with all levels of an organizationu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eSelf-sufficient, self-managed, self-motivated, must be effective working independentlyu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eAbility to work within a team of techniciansu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eMust have good people skills, working directly with end users in person, via chat and over Zoomu003c/spanu003eu003c/liu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eWHAT YOU’LL ACHIEVE:u003c/strongu003eu003c/pu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eMonitor and triage incoming tickets in the IT Helpdesk Ticket Queue, providing timely responses, researching technical solutions, troubleshooting and repairing issues, and following up through resolution.u0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eProvide in-office and walk-up help desk support for local staff, as well as remote support for Engineering and Operations teams, and support of 3rd party site technicians.u0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eSupport on and off-boarding by processing new hire requests, including imaging and deploying laptops, and processing off-boarding requests including asset and license recovery, and machine reimaging.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eOffer hardware support, which requires knowledge of iPads, iPhones, Androids, and may include: installing, configuring, repairing and maintaining computers, desktop operating systems, software, and peripherals; troubleshooting network and remote access connectivity issues.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eProvide productivity and application support for G-Suite, Microsoft Office Suite, remote control, and other workstation applications, as needed.u0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eSupport use of collaboration tools and conference rooms, such as Slack, Zoom, G-Suite, audio and video hardware, and conference room schedulers.u0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eKeep up-to-date records on all IT related hardware, maintain the inventory database and related records, and ensure software license compliance to drive asset management.u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eProvide project and new technology support, and other responsibilities, as needed.u0026nbsp;u003c/spanu003eu003c/liu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eABOUT ZUORA u0026amp; OUR “ZEO” CULTURE:u003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eAt Zuora (NYSE: ZUO), we’re building an inclusive, high-performance culture that u003c/spanu003eu003cemu003eu003cspan style=font-weight: 400;\u003eeveryu003c/spanu003eu003c/emu003eu003cspan style=font-weight: 400;\u003e ZEO wants to subscribe to. We want ZEOs at every level to feel valued, included, and inspired to innovate, connect and collaborate authentically as we pioneer the Subscription Economy. You’ll be empowered to think like an owner, take initiative and together, with the support of your team you’ll push each other to the next level and achieve the u003c/spanu003eu003cspan style=font-weight: 400;\u003eimu003c/spanu003eu003cspan style=font-weight: 400;\u003epossible as we help transform business models everywhere.u003c/spanu003eu003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eHow you’ll be supported on your journey as a Zuora intern:u0026nbsp;u003c/spanu003eu003c/pu003enu003culu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eCompetitive payu0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003ePaid company-wide wellness daysu0026nbsp;u003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eExclusive early talent programming and networking opportunitiesu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003eLaptop for business use, and fun Zuora swagu003c/spanu003eu003c/liu003enu003cli style=font-weight: 400;\u003eu003cspan style=font-weight: 400;\u003ePossibility of full-time offer following your internshipu003c/spanu003eu003c/liu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eZuora is officiallyu003c/spanu003eu003ca href=****style=font-weight: 400;\u003e u003c/spanu003eu003cspan style=font-weight: 400;\u003eGreat Place to Work certifiedu003c/spanu003eu003c/au003eu003cspan style=font-weight: 400;\u003e!u003c/spanu003eu003cstrongu003eu0026nbsp;u003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eTo learn more about what it’s like to work with us, visit u003c/spanu003eu003ca href=****style=font-weight: 400;\u003e****is proud to be an Equal Employment Opportunity Employer.u003c/strongu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eThink, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eZuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.u003c/spanu003eu003c/pu003enu003cpu003eu003cspan style=font-weight: 400;\u003eWe encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.u0026nbsp;u003c/spanu003eu003c/pu003e}

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