Collections Team Lead

Profile

We have an immediate opening for a Collections Clerk with at least 8 years’ experience. Typically works to improve the effectiveness of cash collections by negotiating terms of payments on overdue accounts. May develop and implement process improvement projects, as well as performing daily collection calls and/or credit analysis.
Summary of Duties:
As a part of our Accounting department and reporting to our Controller, the responsibilities for this position will include, but will not be limited to:
Job Responsibilities and Accountabilities
Responsible for the collection of outstanding accounts receivable for all clients
Act as the point person for both lawyers and clients regarding queries to clarify facts and exchange information
Post daily cash receipts
Post direct to GL cash receipt as required
Contact clients for payment of outstanding accounts
Provide support to and liaise with the Billing or responsible lawyer with respect to the collections of receivables owing by that lawyer’s clients
Identify problems and develop solutions with respect to delinquent accounts
Produce account reconciliations
Produce ad-hoc reports as necessary
Maintain the collections database and report on the results of collections efforts
Issue monthly account statements to clients
Respond to incoming calls and client inquiries in a timely and professional manner
Run monthly and yearly reports for distribution to lawyers
Run reports requested by auditors and answer subsequent inquiries
Fill out and file proof of claims when necessary
Provide feedback/payment history for current clients when opening new matters
Process/coordinate payment reversals and reallocations
Process and obtain approval for account write-offs
Resolve any discrepancies with input and approval from Controller and/or lawyer
Remain informed and up-to-date on laws and policies relating to debt collection
Provide guidance to Collections Clerk
Other related duties as assigned
Qualifications
Graduate of a recognized college with an accounting diploma/certificate or degree
Minimum 8 years’ work experience in collections
Previous experience working in professional services industry would be an asset
Experience providing guidance, mentoring and/or managing employees would be an asset
Knowledgeable of collection laws, with the ability to continuously find ways to improve the collection of outstanding credit
A highly motivated individual that has the ability to work independently as well as in a team environment
Organizational and time management skills are essential; excellent at managing multiple priorities with frequent interruptions
Ability to produce high quality work and adhere to strict deadlines
Analytical with great report writing skills
Highly skilled in negotiation
Proven success in working in a fast-paced environment
Has the ability to quickly identify problems and recommend solutions
Strong technical skills, and proficient in Microsoft Office 2013 and Document Management systems
Experience with ARCS Collection Software and Elite Enterprise/3E is an asset
Have exceptional verbal and written communication skills, are organized and meticulous with follow-up and details and is able to take initiative, prioritize and multi-task
If you take pride in the quality of your work, are client-service driven, and enjoy working in a fast-paced team environment, we invite you to forward your resume, including your salary expectations to the Manager of Human Resources, Athena Dimaras
at ****

Company info

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