Client Support Representative - National Remote - 2172519

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Job Code
2172519
Youll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Opportunities at Change Healthcare
, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in healthier communities. Use your talents to improve the health outcomes of millions of people and discover the meaning behind: Caring. Connecting. Growing together.
This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 6:00pm CST. It may be necessary, given the business need, to work occasional overtime and/or weekends.
*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.
Primary Responsibilities:
Assist in development, maintenance, and growth of accounts by creating a favorable relationship with the client.
Responsible for knowledge and effective use of service to possess ability to support and triage service-related issues as well as make recommendations to the client.
Knowledge of service and tools is multi-faceted, complex, and often situational per client.
Candidate is expected to continually layer knowledge of the service and must be self-motivated to own and drive their learning experience.
Responsible to ensure data integrity and production readiness of the clients account through daily, weekly, or regularly scheduled tasks and data reviews as required by the established workflow.
Responsible to monitor and process any special production requests sent in from the customer via phone, CRM, or email.
Responsible to help troubleshoot client account issues and work closely with other team members or departments as needed for resolution.
Responsible to attend and participate in IRC; advocating for client issues and product support.
Expected to help support fellow team members by participating as a back-up on other accounts when a team member is out, helping a team member with occasional work overflow or training other team members on key subject matter when approached.
Will host or participate in clients regularly scheduled account review calls.
Will work as a key participant in onboarding a new client by attending discovery and implementation calls, documenting the clients unique business rules, and executing the necessary tasks to complete set-up for the client.
Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher)
3 years Healthcare Customer Service experience and/or 1 years Pharmacy Accounts Receivable experience
Experienced use of Microsoft Excel VLOOKUP, Pivot Tables, Formulas and Functions
Proficiency knowledge of Microsoft Word, Microsoft One Note and Microsoft PowerPoint
Ability to work any 8-hour shift between 7:00am - 6:00pm CST
Preferred Qualifications:
Working knowledge of pharmacy and operational concepts including third party adjudication, billing, and receivable processes
CPhT or state registered pharmacy technician
Telecommuting Requirements:
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Careers with OptumInsight
. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do
your lifes best work.
SM
California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington or Rhode Island Residents Only:
The salary range for California / Colorado / Connecticut / Nevada / New Jersey / New York / Washington / Rhode Island residents is $16.00 - $27.31.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, youll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group
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Expires:
2023-07-01
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