Connectivity Component Landscape Manager Houston TX

Profile

146633BR

Job Title:

Connectivity Component Landscape Manager – Houston, TX

No. of Positions:

1

Job Description:

Where you fit in

The digital transformation strategy of Shell requires an increasingly flexible, agile and secure IT environment in order to enable best use of data, cloud services, personalization of user experience and connectivity of devices. Keeping our business goals and user experience in the forefront, Shell IT has taken the decision to insource or directly procure a number of connectivity services. By taking greater control over key aspects of connectivity we can provide our users with better user experience, speed and agility, while maintaining operational effectiveness and efficiency. As a result, we are building a partially insourced and multi-vendor ecosystem for our connectivity products and services and will be developing new skills and capabilities. Come join us on this exciting and ambitious journey.

What is the role

The Component Landscape Manager (CLM) is accountable for in scope application and IT Service landscapes (operations, evergreening, project acceptance, business confidence, and budgets spend) that support one or more business processes and an IT Services & Operations (ITSO) interface to the IT Business Interface organization. The role ensures IT applications and services remain available, are delivered in a secure manner, are assessed and actively managed for systemic issues and perform appropriate oversight on any changes to the landscapes.

The Component Landscape Manager is highly skilled in Business Partnering & Value Delivery, Risk Assessment, IT Service Management & Integration Support, and operating / collaborating with Suppliers. They will also have considerable knowledge in the areas of Data Management, Continuous Improvement, Information Risk Management, Software Engineering (PaaS & DevOps), Data Solutions, Integration Solutions, On-Premise & Cloud Hosting, Networks, and Field Telecoms.

The Network- CLM manages the end to end business critical (BC) Network, its underlying infrastructure services and applications used in Shell. Theseare Wide Area Network, Enterprise - Internet Services, Local Area Network (Wired & Wireless), Load Balancer, multiple third party Remote Access Services , Proxy - PAC (Proxy Auto-Config)Services ,Third party access, Cloud Integration Platforms, DNS (Domain Name System), DHCP (Dynamic Host Configuration Protocol), IP addressing Management, Network security - Firewall Services, infrastructure security services for Enterprise Internet, IP Telephony and other services linked to Network Infrastructure Services.

You will also drive continuous improvement and aims for implementation of pro-active monitoring solutions that prevent issues from happening in the first place making use of advanced analytics and smart AI tools as they become available.

Accountabilities


Accountable for Infrastructure Business Critical Landscapes.
Lead problem resolutions / preventative actions in a multi-vendor / global community environment.
Lead and collaborate across teams in the ITSO organization and bring those teams together to quickly address issues.
Communicate in business terms on issues, problems and risks associated with BC systems.
Identification of systemic issues on BC Landscapes, identifying structural improvements while balancing costs with business value; supporting the Service Operations Management (SOM) in optimizing landscape Total Cost of Ownership. Support creation of resultant remediation plans with Service Managers and OLM; accountability remains with the CLM whilst delivery responsibility is with the OLM/SM.
Manage end-to-end BC landscape delivery, ensuring availability, reliability, and overall supportability on a 7x24 basis using a follow the sun and weekend/holiday on call rota.
Balancing the reactive and proactive elements of the role is critical to success; It is not expected that the CLM will be constantly firefighting, however such focus may be imperative when outages occur.
Failure within BC Landscapes could have substantial negative effects for Shell's reputation, operations, and ability to participate in markets, typically in access of several millions of dollars.
Oversees Enterprise infrastructure service landscapes rather than having an application or business solution focus; the success of this role is highly dependent on the relationships built with Service Managers, Suppliers as well as the Operate Landscape Managers.
The CLM role and capabilities will continue to grow; delivery focus will need to be balanced with capability development.
Working in a global environment with culturally diverse teams. Managing multiple delivery priorities and multiple demand requests. Working (virtually) with multiple stakeholders in various organizations.
Balancing priorities and focusing on “what matters most” will ensure that CLM focus is aligned with business need. Ability to deliver though others (Shell and Suppliers) by influencing decisions and actions without line responsibility.
Working in a virtual team across multiple time zones may require availability during early morning and/or late evening hours. Managing time and work-life balance is critical.


Auto req ID:

146633BR

Skillpool:

IT Service Management & Delivery

Country of Work Location:

United States

Employment Type:

Full Time

Company Description:

Shell is a global group of energy and petrochemical companies with about 84,000 employees across more than 70 countries. We aim to meet the world’s growing need for more and cleaner energy solutions in ways that are economically, environmentally and socially responsible. We have expertise in exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals. As a global energy company operating in a challenging world, we set high standards of performance and ethical behaviors. We are judged by how we act and how we live up to our core values of honesty, integrity and respect for people. Our Business Principles are based on these. They promote trust, openness, teamwork and professionalism, as well as pride in what we do and how we conduct business. Building on our core values, we aspire to sustain a diverse and inclusive culture where everyone feels respected and valued, from our employees to our customers and partners. A diverse workforce and an inclusive work environment are vital to our success, leading to greater innovation and better energy solutions.

Disclaimer:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell participates in E-Verify.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws.

Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability.

Work Location:

Houston - EP Center Americas

Requirements:

What we need from you


Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
Minimum eight (8) years of relevant IT experience with leadership experience.
Bachelor's Degree related to Information Technology or equivalent work experience.
Self-starter with good analysis and problem-solving skills
Ability to manage complex services across a broad scope.
Strong skills in working with Microsoft Office Tools including Excel, PowerPoint and Word.
Strong stakeholder, interpersonal relationship, and negotiation skills
Strong interpersonal and communications skills, fluent in English both conversational and in writing
Proven experience in technical understanding and ability to translate technical requirements and specifications into easily understood business concepts and vice versa
Significant experience presenting ideas to stakeholders, and influencing people without formal authority
Experience in applications support and support processes, specifically ITIL
Experience of working in a global virtual team environment in a multinational Enterprise
Experienced in monitoring tools
Ability to handle concurrent tasks with appropriate priority
Experience in architecting and/or supporting IT Networks strongly preferred.


City, State (if applicable):

Houston, TX

Company info

Sign Up Now - WashingtondcCrossing.com