Senior Consultant - Remote

Profile

:,ActualValueFromSolar:null},{QuestionName:External Title,AnswerValue:Senior Consultant - Remote,VerityZone:formtext4,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Employment Type,AnswerValue:Full-time ,VerityZone:formtext16,QuestionType:radio,ActualValueFromSolar:null},{QuestionName:About Us,AnswerValue:u003cpu003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eu003ca href=****target=_blank\u003e**MEMBERS ONLY**SIGN UP NOW***..u003c/au003eu0026nbsp;(NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includesu003cstrongu003eu0026nbsp;u003c/strongu003esome of the most recognized names in real estate: u003ca href=****target=_blank\u003eBetter Homes and Gardens® Real Estateu003c/au003e, u003ca href=****target=_blank\u003eCentury 21®u003c/au003e, u003ca href=****target=_blank\u003eColdwell Banker®u003c/au003e, u003ca href=****target=_blank\u003eColdwell Banker Commercial®u003c/au003e, u003ca href=****target=_blank\u003eCorcoran®u003c/au003e, u003ca href=****target=_blank\u003eERA®u003c/au003e, u003ca href=****target=_blank\u003eSothebyu0027s International Realty®u003c/au003e. Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogyu0027s affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories.u003c/spanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eAt Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. u003cstrongu003eWe pursue talent u003c/strongu003e– strategic thinkers who are eager to innovate, focused on execution and accountable for results. u003cstrongu003eWe value diversity u003c/strongu003e– respecting backgrounds, cultures, perspectives.u003c/spanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eYou’ll find our commitment to diversity reflected in our achievements:u003c/spanu003eu003c/spanu003eu003c/pu003eu003culu003eu003cliu003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eForbes 2020 Best Employers for Diversity.u003c/spanu003eu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eRecognized on the 2020 Human Rights Campaign u003ca href=****target=_blank\u003eCorporate Equality Index u003c/au003e.u003c/spanu003eu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eRecognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.u003c/spanu003eu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eFirst residential real estate company to endorse theu0026nbsp;u003ca href=****Act target=_blank\u003eEquality Actu003c/au003eu0026nbsp;and fully supportu0026nbsp;u003ca href=****1447 target=_blank\u003e H.R. 1447u003c/au003eu0026nbsp;amending the Fair Housing Act to include LGBTQ as protected classes.u003c/spanu003eu003c/spanu003eu003c/liu003eu003c/ulu003eu003cpu003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eWith diversity, we succeed together. We hope you’ll join us.u003c/spanu003eu003c/spanu003eu003c/pu003e,VerityZone:formtext36,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:EEO Statement,AnswerValue:EOE AA M/F/Vet/Disability,VerityZone:formtext34,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:State/Province/Region,AnswerValue:Texas ,VerityZone:formtext25,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Irving,VerityZone:formtext19,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Company,AnswerValue:**MEMBERS ONLY**SIGN UP NOW***. ,VerityZone:formtext1,QuestionType:single-select,ActualValueFromSolar:null}],GQId:3047,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:9620BR,Title:Senior Consultant - Remote,JobSiteId:7080,Link:****{Responsive_AdvancedCSS: /* Text Alignment */#N##N#.linkContainer.backgroundColor.LinkPadding.headerLinkContainer.ng-scope,#N#.homeFooterWrapper {#N##T#text-align: 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#004943,Responsive_HeaderLinkColor: #09879B,Responsive_LinkColor: #09879B,Responsive_PrimaryHeaderLogo: ****none}},FooterInfo:[{Name:Privacy Policy,Value:****Statement,Value:****Not Sell My Personal Information,Value:****Applicant Privacy Notice,Value:****Scam Alert,Value:****type=application/ld json\u003e{@context:****style=\font-size:11pt\\u003eu003cspan style=\font-family:Calibri,sans-serif\\u003eu003cbu003ePrimary Functionu003c/bu003e:u0026nbsp;u003c/spanu003eu003c/spanu003eu003cbru003eu003cbru003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eThe Senior Representative is key support to the Operations Manager and team at large.u0026nbsp; They will work with Managers and other Seniors to develop team cohesiveness in a positive working environment.u0026nbsp; Responsibilities will include working to ensure the department is meeting our client’s expectations with regards to conversion rates while providing a high level of customer service.u0026nbsp; The Senior Representative will provide input and recommendations for the improvement of service and assist in the development and implementation of process improvements.u003cbru003eu003cbru003eu003cbru003eu003cbu003eMajor Duties and Responsibilities:u003c/bu003eu003c/spanu003eu003c/spanu003eu003cbru003eu0026nbsp;u003culu003eu003cli style=\margin-left:8px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:black\\u003eAnalyze reporting and serve as a subject matter expert to assigned teamu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:black\\u003eProvide on-the-job training on customer solutions skills and technical knowledge foru0026nbsp;Customer Solutions Representativesu0026nbsp;to ensure high quality service is provided, processes are efficient and standards are metu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:black\\u003eNew Hire training and supportu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:black\\u003eProvides advice and assistance to repsu0026nbsp;when they have questions and handles escalation calls u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:black\\u003eMonitors the queue daily in collaboration with peer Seniorsu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:black\\u003eWorks all escalations into the QA inbox and QA database in collaboration with peer Seniorsu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eActs as a mentor/coach to employees and assesses their training needsu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eMonitors division’s policy and procedures for compliance u003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eWorks with management in ways to improve efficiency and productivity for the departmentu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eProvides support and assistance to the team to achieve higher performance levels u003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eActs as a resource to the team when problems/issues arise u003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eBacks up Operations Manager in their duties while absent in collaboration with peer Seniorsu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eConducts file audits for coaching opportunities and compliance of Standard Operating Proceduresu0026nbsp; u003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eConducts quality assurance evaluations on assigned team u003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eConducts file auditsu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eOther duties as assignedu003c/spanu003eu003c/spanu003eu003c/liu003eu003c/ulu003eu003cbru003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cbu003eSelection Criteriau003c/bu003e:u003c/spanu003eu003c/spanu003eu003culu003eu003cli style=\margin-left:8px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:black\\u003ePrevious HPA Affinity experience u003cbu003eu003ciu003erequiredu003c/iu003eu003c/bu003eu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:black\\u003eReal estate experience preferredu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:black\\u003eAdvanced knowledge of RLG systems preferredu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:black\\u003eAdvanced knowledge of HPA’s Ops Platform preferredu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:black\\u003eCollege Degree preferredu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:black\\u003eAdvanced computer skills required u0026nbsp;u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:black\\u003eDemonstrate proven successful customer service and interpersonal skills u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:black\\u003eNatural ability to coach othersu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:black\\u003eSupportive of RLG leadership and policiesu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003c/ulu003eu003cbru003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cbu003eCritical Dimensionsu003c/bu003e:u003c/spanu003eu003c/spanu003eu003cbru003eu0026nbsp;u003culu003eu003cli style=\margin-left:8px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:black\\u003eDetail orientedu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:black\\u003ePlanning skillsu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:black\\u003eInnovativeu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:black\\u003eInterpersonal Skillsu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:black\\u003eInitiativeu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:black\\u003eSales ability / persuasiveness u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:black\\u003eLeadership qualitiesu003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/liu003eu003c/ulu003eu003cdiv style=\margin-left:8px\\u003eu003cbru003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:black\\u003eThis position can be performed anywhere except Colorado.u003c/spanu003eu003cbru003eu003cbru003e#LI-KT1u003cbru003e#LI-Remoteu003c/spanu003eu003c/spanu003eu003c/divu003e,hiringOrganization:{name:Realogy,sameAs:\,@type:Organization},identifier:{name:Realogy,@type:PropertyValue,value:9620BR},jobLocation:{address:{addressCountry:USA,addressLocality:Irving,addressRegion:TX,postalCode:75063,streetAddress:\,@type:PostalAddress},@type:Place},title:Senior Consultant - Remote,@type:JobPosting,validThrough:2022-05-07T23:59:59}u003c/scriptu003e,CustomWebTrackerResponse:[],Abc:0,SolarErrorOccurred:false} capture-escaped-parsed-value=preloadResponse />

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