Technical Program Manager Team Data

Profile

**MEMBERS ONLY**SIGN UP NOW***. is redefining how businesses support their customers using powerful messaging and automation.
Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on **MEMBERS ONLY**SIGN UP NOW***. to deliver efficient and personal customer experiences at scale. **MEMBERS ONLY**SIGN UP NOW***. is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users.
Join the company helping businesses grow revenue through in-product messaging, and so much more!
What is the opportunity?
The Data Group provides all parts of **MEMBERS ONLY**SIGN UP NOW***.’s business with the right set of accurate and up-to-date data tables that form the basis of all of our most important operational and strategic data-driven decisions.
The team uses their deep knowledge of how GTM and Product teams work to anticipate their data needs. They use their deep technical expertise to design the right data models and reliably turn these models into high-quality core data assets in our data warehouse. The team are experts at driving data model efficiencies and solving data quality issues at their root cause.
This team is the glue between all of our Analyst teams and our Data Infrastructure teams. They speak everyone's language and make everything go faster.
We’re looking to hire an experienced Technical Program Manager to grow this vital function within **MEMBERS ONLY**SIGN UP NOW***..
We currently operate in a hybrid working model and have offices in San Francisco, Chicago, Dublin, London and Sydney. While we’d love to see you at the office, this job is also available for remote employment if your place of permanent residence in the following states; Florida, Illinois, Massachusetts, New York, North Carolina, and Texas.
What will I be doing?
Partnering with the data infrastructure, and analytics engineering team to understand and help evolve and maintain our data warehouse and the data that feeds it.
Build a best in class data platform to drive critical business decisions
Partnering with all of our internal analyst teams, and business stakeholders to understand the questions they are trying to answer and help them arrive at the right answers.
Work with your team to continuously think ahead of your key stakeholders and design the data assets for the future.
Be a core member of the higher level Business Systems Leadership team, being a key contributor to the org’s business, technical and cultural strategy.
What background do I need?
You exhibit great judgement and sharp business and product instincts that allow you to differentiate essential versus nice-to-have and to make good choices about trade-offs.
You’re familiar with the modern data stack. dbt and Snowflake experience are a big plus.
The ability to thrive in an ambiguous environment with a high degree of autonomy.
You practise excellent communication skills, and you tailor explanations of technical concepts to a variety of audiences.
Experience developing and supporting 4-6 engineers and analysts in their personal growth and career progression.
Nice to haves
Work in Tableau, Looker, or similar visualisation/business intelligence platform
Experience with operational tools and business systems such as Salesforce, Zuora, Google Analytics, Marketo, or Segment.
Exposure to Apache Airflow or other DAG frameworks — we use Airflow to orchestrate and schedule all of our data workflows and transformations.
Familiarity with Python
Benefits 😠
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
Competitive salary and meaningful equity
Catered lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Open vacation policy and 10 corporate holidays
Paid Parental Leave Program
401k plan
In-office bicycle storage
Fun events for **MEMBERS ONLY**SIGN UP NOW***.rades, friends, and family!
**MEMBERS ONLY**SIGN UP NOW***. values diversity and is committed to a policy of Equal Employment Opportunity. **MEMBERS ONLY**SIGN UP NOW***. will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. **MEMBERS ONLY**SIGN UP NOW***. is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).
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