Healthcare Business Continuity Analyst-REMOTE

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Description
Healthcare Business Continuity Analyst- ITIL
**Must have experience working with clinical and hospital level leadership.**
Job Summary:
1. Demonstrates expert understanding of the ITIL Service Lifecycle Framework including: service strategy, design, transition, operation, and continual improvement.
2. Demonstrates expert understanding of business continuity, disaster recovery planning, risk management, change management, data classification and asset management concepts.
3. Demonstrates expert knowledge of IT service support procedures, the software development life cycle (SDLC), quality and business continuity management best
practices.
4. Provides exceptional customer service to all business areas to assist in the delivery of IS Service Management & Continuity Office (ITSMCO) services.
Job Responsibilities:
1. Demonstrates advanced knowledge of technical components of applications with the
ability to integrate this knowledge into the development and usability for the ITSMCO.
2. Organizes and leads the support the ITSMCO communication applications (e.g. Everbridge).
3. Identifies areas of opportunity for continuous improvement activities and metrics to add value to the service delivery of the ITSMCO.
4. Communicates and collaborates with various departments in the organization to assist with the facilitation and implementation of new or improved ITSM process changes
both verbally and through written documentation.
5. Collaborates with team members and is able to also work independently on new tasks, assignments and project initiatives.
6. Participates in internal audits as needed.
7. Assists in the negotiation and contract renewal process with external vendors to ensure the vendor meets requirements and goals and objectives.
8. Institutes mechanisms to capture, assess, and effectively manage all issues that may have an impact on operational and project work.
9. Evaluates, develops and standardizes new & existing ITSM processes that support the organization.
10. Articulates standards, procedures, policies and job aids from the ITSMCO to all levels of management and staff.
11. Demonstrates advanced understanding of cloud computing.
12. Maintains up-to-date knowledge of industry best practices and standards and support the enterprise by providing reports of this information as relevant.
13. Must be available after business hours (such as evenings and weekends) to support unplanned events, command centers, and planned downtimes occurring outside of
business hours to accommodate the business needs. Must be willing to support an on-call schedule.
Required Skills:
1. Understand and comply with all enterprise and IS departmental information security policies, procedures and standards.
2. Support the integration of information security in the development, design, and implementation of Hospital Technology Resources that process, transmit, or store
information.
3. Support all compliance activities related to state, federal regulatory requirements, healthcare accreditation standards, and all other applicable regulations that govern the use and disclosure of patient, financial, or other confidential information.
Preferred Experience
: Six (6) years or more of demonstrated experience in Information Technology, Business Continuity or Healthcare.
Preferred Licenses/certificates/registrations
One of the following equivalent certifications:
ITIL Intermediate, ASQ, Lean Six Sigma, Business Continuity (i.e. ABCP, etc.), Information Security (CISSP, CISA, etc.) or Emergency Management (CEM, CHEP, etc.) certifications
Required Education
: Bachelor's Degree in Computer Science, Emergency Management, Healthcare or Business related field
Required Experience
: At least five (5) years of demonstrated experience in Information Technology, Business Continuity or Healthcare
ITIL Foundations Certification required

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