Desktop/End User Support Technician 4

Profile

Description

The Desktop/End User Support Technician 4 maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service and end-user training. The Desktop/End User Support Technician 4 assumes ownership and leads advanced and highly specialized administrative/operational/customer support duties that require independent initiative and judgment.

Responsibilities

Humana is seeking a Desktop/End User Support Technician 4 that:


Researches and resolves technical problems of moderate complexity, typically escalated from first line support teams.
Responds to escalated telephone, email and on line requests for technical support.
Documents, tracks, and monitors the problem using applicable systems and tools.
Makes decisions regarding the daily priorities for an administrative work group and/or external vendors including coordinating work activities and monitoring progress towards schedules/goals, and often oversees work of others and/or is the primary administrative owner of a main process, program, product or technology.
Works within broad guidelines with little oversight.


Required Qualifications


High School Diploma
2 - 4 years of technical experience
Experienced in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams.
Experienced responding to escalated telephone, email and on line requests for technical support
Experienced documenting, tracking, and monitoring the problem using applicable systems and tools. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications


Bachelor's Degree in Computer Science
1 - 5 years of leadership experience
Moderate understanding and experience with networking hardware and technology
Ability to script in PowerShell
Experience supporting production line or industrial environment setting
Strong ability to be autonomous and self-starting
Experience in handling tactical tasks for multiple projects occurring simultaneously


Scheduled Weekly Hours

40

Company info

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