Multilingual Outbound Contacts Representative - Tampa FL or Miramar FL

Profile

Job Information
Humana
Multilingual Outbound Contacts Representative - Tampa, FL or Miramar, FL
in
Miramar
Florida
Description
Humana Healthy Horizons is seeking a Multilingual (English, Creole, and Spanish) Outbound Contacts Representative who will represent the company by making outbound contacts to members and/or providers regarding a variety of issues. The Multilingual Outbound Contacts Representative performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.
Responsibilities
The Multilingual (English, Creole, and Spanish)
Outbound Contacts Representative performs necessary follow up with members and/or providers.
Ensures responses to member and/or provider inquiries are completed on a timely basis to achieve service and quality standards.
Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing.
Works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Required Qualifications
1 years of call center or customer service related experience.
Multilingual - English, Creole & Spanish. Must be able to speak, read and write in both languages without limitations or assistance. See Additional Information on testing.
Proficiency in Microsoft Office Outlook, Word and Excel.
Adaptable with the ability to thrive in a fast paced environment.
Strong typing and computer navigation skills.
Capacity to use multiple computer applications simultaneously.
Effective verbal and listening communication skills.
Must have a room in your home designated as a home office; away from high traffic areas where confidential information may be secured.
Must have the ability to provide a high-speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required.
We will require full COVID vaccination for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates and the communities we serve.
If progressed to offer, you will be required to provide proof of full vaccination or documentation for a medical or religious exemption consideration where allowed by law. Requests for these exemptions should be submitted at least 2 week prior to your scheduled first day of work.
Preferred Qualifications
Associate's or Bachelor's Degree.
Experience in working in a healthcare setting.
Additional Information
Work location:
Temporarily Remote.
Role will return to office at a future date and timing will be determined by leadership. The office locations are located in Tampa, FL and Miramar, FL.
Typical Work Days/Hours:
Monday - Friday; 8:00am - 5:00pm
Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
Interview Format
As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.
If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.
If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
Scheduled Weekly Hours
40

Company info

Sign Up Now - WashingtondcCrossing.com