Sr. Account Manager

Profile

Sr. Account Manager
at Healthgrades
Denver, Colorado (Headquarters)
Healthgrades is focused on providing trusted information that helps consumers and providers make meaningful connections. As the Senior Account Manager
you oversee the planning, execution and delivery for new and existing clients. Assist with inspection, testing, continuous improvement, and problem solving within the account management team. Report on metrics related to customer service, quality and productivity.
What you will do:
Oversees the planning, execution, and delivery of pre-sales, onboarding, and other marketing projects
Develops, communicates, and implements standards and service level agreements for the department
Establishes, implements, and tracks team compliance with client support policies, processes, and standards
Produces reports regarding customer service, quality, and productivity related to account management
Identifies, develops, and implements process improvements
Oversees the management and delivery of customer programs
Performs regular and ad-hoc analyses of program performance and executes strategies to improve performance
Serves as a point of contact for customers on escalated / urgent questions, program delivery concerns, and analytics
Delivers and reviews performance reports with customers
What you will bring:
Bachelor’s degree in Business, Management or equivalent experience
2 years’ experience in developing and managing accounts, leading project teams, and/or managing marketing staff
Ability to set priorities and manage time to complete tasks and meet deadlines
Capability to communicate detailed information and marketing concepts to all stakeholders – verbally or in writing
Ability to adhere to strict project plans and marketing program design principles and policies
Ability to influence leaders and employees across the organization to support project vision, scope, and timelines
Experience building strong working relationships with clients and across an organization
Adaptability to respond calmly, quickly, and decisively to unpredictable or unexpected events and changes
Why Healthgrades?
At Healthgrades, we recognize that our people drive our greatest achievements. We are passionate about maintaining a fulfilling, rewarding and high-energy work environment while setting the stage for your continued success.
Purpose-Driven Business – we help people make more confident healthcare decisions
Changing the Game – dynamic, employee-focused culture with career advancement opportunities
Community Builders – partners of local charity organizations, matching gifts program, Go-Green efforts, and wellness initiatives
Compensation & Benefits
Salary: $69,000 – $80,000 annually*
Bonus: up to 5% annually
401(k) plan options
Medical, dental, and vision insurance, with HSA contributions for qualifying plans
Company-funded basic Life, AD&D, and disability coverage
Family planning resources
Subsidized wellness benefits
PTO plus paid holiday and volunteer time
Tuition reimbursement and learning & development programs
*Actual base pay will be determined based on qualifications and experience
oversee the planning, execution and delivery for new and existing clients. Assists with inspection, testing, continuous improvement, and problem solving within the account management team. Reports on metrics related to customer service, quality and productivity.
What you will do:
Oversees the planning, execution, and delivery of pre-sales, onboarding, and other marketing projects
Develops, communicates, and implements standards and service level agreements for the department
Establishes, implements, and tracks team compliance with client support policies, processes, and standards
Produces reports regarding customer service, quality, and productivity related to account management
Identifies, develops, and implements process improvements
Oversees the management and delivery of customer programs
Performs regular and ad-hoc analyses of program performance and executes strategies to improve performance
Serves as a point of contact for customers on escalated / urgent questions, program delivery concerns, and analytics
Delivers and reviews performance reports with customers
What you will bring:
Bachelor’s degree in Business, Management or equivalent experience
2 years’ experience in developing and managing accounts, leading project teams, and/or managing marketing staff
Ability to set priorities and manage time to complete tasks and meet deadlines
Capability to communicate detailed information and marketing concepts to all stakeholders – verbally or in writing
Ability to adhere to strict project plans and marketing program design principles and policies
Ability to influence leaders and employees across the organization to support project vision, scope, and timelines
Experience building strong working relationships with clients and across an organization
Adaptability to respond calmly, quickly, and decisively to unpredictable or unexpected events and changes
Why Healthgrades?
At Healthgrades, we recognize that our people drive our greatest achievements. We are passionate about maintaining a fulfilling, rewarding and high-energy work environment while setting the stage for your continued success.
Purpose-Driven Business – we help people make more confident healthcare decisions
Changing the Game – dynamic, employee-focused culture with career advancement opportunities
Community Builders – partners of local charity organizations, matching gifts program, Go-Green efforts, and wellness initiatives
Compensation & Benefits
Salary: $69,000 – $80,000 annually*
Bonus: up to 5% annually
401(k) plan options
Medical, dental, and vision insurance, with HSA contributions for qualifying plans
Company-funded basic Life, AD&D, and disability coverage
Family planning resources
Subsidized wellness benefits
PTO plus paid holiday and volunteer time
Tuition reimbursement and learning & development programs
*Actual base pay will be determined based on qualifications and experience

Company info

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