Manager Business Applications - Segment

Profile

See yourself at Twilio
Join the team as our next
GTM Business Systems Manager.
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help
companies and developers worldwide
build better applications and customer experiences.
Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports
diversity, equity & inclusion
wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
This position is needed to
help drive the applications landscape, lead a team of analysts/admins, and deploy processes and organization to increase the team’s effectiveness
The Business Systems Manager will be a leader on the Business Systems team responsible for managing the operational support, maintenance, and enhancements of Salesforce and associated integrated applications. This person will lead a small team of analysts/admins to partner with senior business stakeholders to develop strategic roadmaps and ensure that applications are aligned with business needs. The role combines strategic responsibilities, process improvement and in-depth hands-on technical expertise to drive application innovation across the company.
Responsibilities
In this role, you’ll:
Manage and coach a small team of analysts/admins
Manage and develop support processes and policies across applications; guiding resolution of incidents, maintenance, and enhancement requests raised by end users
Oversee bi-weekly release cycles, backlog grooming, Jira triaging and user acceptance testing; lead team stand-ups and sprint close/kickoff meetings
Serve as a team steward to implement, evangelize, and support processes and Business Systems delivery methodology; contribute to continuous efforts to improve processes that increase efficiency and quality of service
Manage 3rd party vendor relationships, license procurement, and renewal meetings
Partner with business stakeholders in prioritization and ensuring alignment of business objectives/BPMs to their requests
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Bachelor’s degree in computer science, business, or related field and/or equivalent combination of education and experience
4 years of experience implementing, configuring and managing Salesforce (and related tools)
2 years of people management experience preferably in a GTM systems environment
Experience leading application implementations utilizing Agile delivery methodology (using Jira)
Excellent verbal and written communications with ability to effectively communicate at multiple levels in the organization
Desired:
Multiple Salesforce certifications
PMP or related project management certifications
Location
This role will be based in our San Francisco, CA OR Denver, CO office (OR remote/hybrid OK)
Approximately
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we ****
Non-Sales: Additionally, this role is eligible to participate in Twilio's equity plan.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Company info

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