MEDICAL ASSISTANT/SECRETARY - WESTGLEN FAMILY PHYSICIANS

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DescriptionnResponsible for performing both clinical and clerical/administrative duties in physician practices.  Displays maturity, flexibility, and effective organization and communication skills in dealing with other people. Works cooperatively with other departments and promotes teamwork within the department. Rooms patients, obtains and documents vital signs, administers injections and medications, performs EKGs and other point of care testing and treatments,  triages phone calls and electronic messages, and performs check-in and check-out (test scheduling, referrals, pre-certs, prior auths).  Maintains a pleasant, efficient, and well-organized working environment. Performs duties and responsibilities in a manner consistent with our mission and values.     n nPrinciple Accountabilities: % of Time Spentn   nPerforms the following clinical job duties in physician practices. 45%nn n Rooms patients, and completes the ambulatory comprehensive intake form.n Obtains and documents patient vital signs and chief complaint, performs depression screening, imports and reconciles Surescripts prescription history, updates medications, allergies, diagnoses/problem list, histories, and preferred pharmacies. n Creates and enters orders for referrals, diagnostic testing, medications, and vaccinations.n Performs point of care testing and documents results. Prepares and labels specimens, creates orders and associated requisitions, and forwards specimens to the appropriate labs.n Maintains logs for eye wash stations, refrigerator/freezer temperatures, and documents test results in compliance with CLIA certification standards.n Performs nurse visits, creates progress notes, documents findings, creates/prints patient education and visit summaries, and enters visit charges.n Sets up and assists with minor procedures. Performs blood draws, ear lavages, albuterol treatments, EKGs, and administer injections.n Reviews test results with patients, and provides patient education.n Approves medication refills requests per protocols, and submits electronic prescriptions to pharmacies.n Consults each patientu2019s Immunizations Forecaster and Quality Recommendations. Provide education/counseling to patients on upcoming screenings and health interventions recommended for health maintenance and meeting quality measure requirements.  Enter applicable orders per quality protocols specific to each patientu2019s age, gender, and diagnoses.  n Orders medical supplies for the practice, and keeps each exam/procedure room stocked with adequate quantities of medical supplies.n Disposes of biohazard waste per OSHA standards.n Runs and reviews Activities & Interventions, Multi-patient Task List, and Daily Charge Activity report to ensure timely results documentation and charge capture.n nn nPerforms the following clerical/administrative job duties in physician practices.        45%nn n n n n Check-in/registration (Greets patients and visitors, updates demographic and insurance information, runs eligibility checks, verifies referrals/pre-certs, collects  patient e-consents, takes patient photos, collects and processes copayments and other payments on account, distributes patient forms and scans updated forms into EMR, balances end of day payments and copay collections.)n n nnn  nnn n n Answers phones and processes electronic messages and e-faxes from patients, physicians, and facilities. Triages communications per department protocols.  Responds back to callers, portal messages, and e-faxes per provider instructions and protocols.  Schedules appointments.n Check-out (Schedules follow-up appointments, enters orders for tests, procedures, and medications. Schedules outpatient tests and procedures, obtains referrals and precertificationu2019s, as required.  Verifies correct CPT and ICD-10 codes on all orders and pre-certs. n n nn nRuns daily administrative reports (ambulatory organizer schedule, Televox appointment 5% appointment reminder results).  Enters no show charges from previous day, balances day sheet of payments collected, corrects patient-subscriber mismatches from billing queues.nPerforms other work duties as assigned.   5%n nTotal                                                                                       100%nEducationnHigh school diploma required.  RMA, CMA, or comparable certification preferred.nExperiencenExperience in a medical office or hospital department, or graduate of a medical assistant or medical administrative training program preferred. Established clinical skills and expertise in vital sign accuracy, EKGs, medication administration, and point-of-care testing strongly preferred.  Basic insurance knowledge and strong EMR/documentation skills preferred.  Good verbal skills required. n nThe assessment, care and treatment provided by the Medical Assistant/Medical Secretary will be consistent with the specific age related needs of the patient. The med secretary is competent to care for patient age groups consistent with the specialties of the physician(s) in the practice.nReporting Relationships (Text Only)Job Relationships: Brief descriptions of the types of interactions that occur for this job. Takes direction from: Office Manager and providers.  Provides direction to:  N/A.  Supervised by: Office ManagernWorking ConditionsnEmployee is required to sit and walk frequently. Employee must lift/carry a light (1-20 lbs.) load frequently, a medium (21-50 lbs.) load occasionally, and a heavy (50 lbs. ) load rarely. Employee may rarely be required to lift over 100 lbs. with assistance. Employee is occasionally required to bend, squat, crawl, kneel, climb, lift waist to overhead. Employee is occasionally required to reach forward and reach overhead. Employee may be required to do simple grasping and pushing/pulling. (Rarely: 0-5%, Occasionally: 1-33%, Frequently: 34-66%, Continuously: 67-100%) The most significant of duties are included but this does not exclude occasional work assignments not mentioned or developmental duties.   n nThe most significant of duties are included but this does not exclude occasional work assignments not mentioned or developmental duties.   nMission/ValuesnMISSION nFaithful to our Episcopal-Presbyterian heritage and its ministry of healing, St. Lukeu2019s is dedicated to improving the health of the communities we serve.nUsing talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence and respect for each other and those we serve.n nVISIONnAs an independent healthcare network, we create healthy communities in the region through our commitment to high quality, safe and personalized services.n nCORE VALUESnHuman DignitynWe accept and treat all persons as being created in the image of God.n nCompassionnWe respond with caring to the needs of others as if they were members of our family.n nJusticenWe honor each personu2019s rights and responsibilities in light of the common good.n nExcellencenWe set and strive to attain high standards of performance and continuous improvement.n nStewardshipnWe use our talents and resources wisely, with honesty and integrity.n nFACES - Friendly - Available - Caring - Efficient - Safe Communication Standards: Promotes and provides courteous and effective communication with internal and external customers.

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