Associate Patient Care Coordinator - 2173109I

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Job Code
2173109I
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and
your lifes best work.
SM
The AssociatePatient Care Coordinator
is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.
Primary Responsibilities:
Schedule Patients for Mobile clinic events and Community Centers
Call patient to remind them of scheduled appointments
Support the Clinical team in chart preparation and request for medical information
Explain the process of the wellness visit to patient including, but not limited to what is involved, who the provider is, and the location of the specialist office. Ability to directly schedule patients into all listed clinics to ensure a seamless transition for patients
Responsible for obtaining expert level knowledge of the inter-workings of the Medicare Advantageplans
Responds effectively to incoming patient calls and communicates pertinent information to designeeto provide for continuity and optimal care
Attends departmental meetings and provides constructive recommendations for areas ofimprovement
Documents pertinent patient information in the electronic medical record as it relates to job function
Coordinate with various providers, team members and outreach team regarding any schedulingguidelines
Meets established productivity, schedule adherence, and quality standards
Uses, protects, and discloses Optum patients protected health information (PHI) only inaccordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Performs additional duties as assigned
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
More information can be downloaded at: ****Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma/GED (or higher)
6 months of customer service experience
Beginner level of computer proficiency (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
Preferred Qualifications:
6 monthsof experience in medical front office or medical setting
Office administrative / receptionist / clerical experience in a medical environment
EMR experience
Knowledge of medical terminology
Soft Skills:
Excellent communication skills and ****I
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San Antonio, TX 78205 US
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Posted:
2023-06-01
Expires:
2023-07-01
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