Deal Operations Analyst - Segment

Profile

At Segment, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss. Unfortunately, most product managers, analysts, and marketers spend too much time searching for the data they need, while engineers are stuck integrating the tools they want to use. Segment standardizes and streamlines data infrastructure with a single platform that collects, unifies, and sends data to hundreds of business tools with the flip of a switch. That way, our customers can focus on building amazing products and personalized messages for
their
customers, letting us take care of the complexities of processing their customer data reliably at scale. We’re in the running to power the entire customer data ecosystem, and we need the best people to take the market.
Segment is looking for a
motivated, creative, self-sufficient, and high-energy Global RFP Analyst, to join our Deal Operations team and grow within a fast-paced organization. This role will be responsible for developing proposals, bids, or other documents describing Segment products, services, and organization in response to requests from prospective clients and regulatory bodies. You will be right in the middle of developing proposals that will not only accelerate the sales cycle, but will also help our sales team close more deals. You will collaborate with cross-functional team members and subject matter experts to ensure content is complete, accurate, and timely. Furthermore, you will be responsible for curating the product and technical content, and you will play a critical role in optimizing RFPs and deal processes.
We are seeking people with a passion for helping others and who are eager to take on a variety of projects in a dynamic environment!
While Segment is fully remote right now, our expectation is that the team will get together in person 1 - 2 times/quarter once it is safe to do so. While most of the team is based in San Francisco Bay Area, we are also open to hiring in most locations within the U.S.
What You’ll Do:
Review RFP/RFI/Regulatory form requests as they come in to prepare for intake call with sales team
Serves as a central point of contact on assigned proposals and leads a multi-discipline or cross-functional team(s)
Reviews RFx for flags, issues, and risks, and works with internal teams to mitigate these risks
Leads initial and ongoing status meetings to review progress on outstanding RFx content tasks/assignments
Identifies win themes and strategies
Work closely with extended team (Legal, Finance, Product SMEs, Sales Engineers, Account Executives, vertical experts, etc.) to build responses and strategies for response (pain points, win themes, customer questions etc. )
Build and leverage a database and repository to answer RFP questions and be able to customize those answers according to client needs
Maintains proposal processes, templates, standards, and best practices, providing suggestions and improvements as needed.
Identifies content gaps, then works with Sales, Technical, and Engineering experts, as well as contract and legal representatives, to craft Subject-Matter Expert (SME) technical responses.
You’re a great fit if you…
Familiarity with Segment's offerings and the ability and interest to learn our product and platform
Strong project management skills with high attention to detail
Excellent communication, interpersonal, and organizational skills; technical writing skills preferred
Skilled in engaging with senior technical and upper management to obtain necessary information
Ability to work cross-functional with a variety of SMEs
Skilled in handling multiple deadlines simultaneously, working independently, and working under tight deadlines
Additionally…
Proficiency with MS Office Suite or GSuite (Word, Excel, PowerPoint)
2 years of proposal experience within technology sales
BS/BA Degree or equivalent experience
Bonus if any experience with any RFP platform (Loopio, RFP360)
We encourage you to apply if this role excites you - even if you think you may not meet all of the qualifications. At Segment, we live by four values: karma, drive, tribe, and focus. We are always looking for outstanding individuals with diverse backgrounds and perspectives who embody these values. To learn more about life at Segment and our commitment to diversity, equity, and inclusion, visit our
LinkedIn
page. We’re excited to meet you!
Segment is an equal opportunity employer. We believe that everyone should receive equal consideration and treatment in all terms and conditions of employment regardless of sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, race, color, religion, creed, national origin, ancestry, age (over 40), physical disability, mental disability, medical condition, genetic information, marital status, domestic partner status, military or veteran status, height, weight, AIDS/HIV status, and any other protected category under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado.
Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well.
Salary:
Denver/Boulder Metro:
Salary Range:
$61,888.00 - $77,360.00
Additionally, this role is eligible to participate in Twilio's equity plan.
An overview of Twilio’s benefits offered is listed below:
Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars. At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:
Healthcare Insurance and Leave
Prescription Drug
Dental
Vision
Flexible Spending and Health Savings Accounts
Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one
Financial Benefits
Short and Long Term Disability Insurance
Life and Accidental Death & Dismemberment Insurance
401(k) Retirement Savings Plan with a match
Reimbursement Programs & Stipends
$65 per month work-from-home stipend
Up to $50 per month for wellness expenses and activities
Up to $30 per month to use towards books/eBooks

Company info

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