Director Client Management - Specialty

Profile

Description

The Director, Client Management is responsible for leading a team of Client Managers and Group Retention Executives who retains and grows membership within existing accounts and for directly managing business relationships with employer group clients, agents and consultants in a market. This role will lead the Southeast region.

Responsibilities

Job Responsibilities


Leads an account management team, consisting of 100 Client Managers, who are responsible for retention: developing proposals, negotiating, and managing agreements as well as a Manager, Employer Group Retention, leading 2 - 99 Group Retention Executives.
Develops and oversees customer retention initiatives and activities for the team's assigned book of business.
Partners with Group Sales Representatives and Small Group Sales Representatives to cross-sell products into current book of business.
Works closely with brokers and consultants to deliver superior service.
Guides team to investigate, analyze, and develop creative solutions to client specific problems related to systems, claims, networks, providers, eligibility, ID cards, billing and banking arrangements, etc.
Support the development and implementation of national and local strategies, programs or large-scale projects. Coordinate, support and work closely with market leadership to ensure full alignment with goals and objectives.
Works collaboratively with various functional areas including Sales, Underwriting, Finance, Account Installation, Network and Account Service to meet department objectives.
Clearly and consistently, track metrics and goals in order to influence improvement and positive results.
Ensure timely delivery of customer communication, contracts and reporting.
Identify and communicate the need for improvements in Humana's products and services.
Deep understanding of market dynamics: competition, influencers, trends, history.
Understands and communicates national and local strategies, goals, initiatives, process updates and operating principles.
Develop team in key areas such as presentation skills, relationship management, reporting, analytics, implementation and local market dynamics.
Oversees the identification of member education opportunities to drive maximum utilization of available resources, and directing clients on the use of available resources.
Oversee the education, engagement, and activation duties for client groups and segments.


Requirements:


8 years' consultative selling experience in Employee Benefits Sales or Account Management, of which 5 years managing a sales or account management team.
Bachelor's degree
Demonstrated ability in building relationships with brokers, consultants, and employer groups.
Deep knowledge of Group Benefits, including Dental, Vision and Life
Understanding of competitive landscape in territory.
Excellent communication and presentation skills.
Ability to collaborate in a positive manner.
Active life and health license


Preferred Qualifications


Master's Preferred


Additional Information


Travel: 40-50% of overnight travel
Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.


Scheduled Weekly Hours

40

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our ****

Company info

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