IT Tech Support Analyst - Behavioral Health Corporate Office 901

Profile

u003cpu003eFounded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 130 programs and over 4,000 employees across the country. And weu0027re growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.u003cstrongu003eu0026nbsp;u003c/strongu003eu003c/pu003enu003cpu003eu003cstrongu003eTelecare is proud to have been recognized by The Bay Area Business Times as the 9u003csupu003ethu003c/supu003e Best Place To Work In the Bay Area for 2020! This is the 18th time we have made the list!u003c/strongu003eu003c/pu003enu003cpu003eOur Corporate Headquarters has over 100 employees in following departments:u0026nbsp; Executive, Development, Finance, Information Systems, Human Resources, Operations, and Marketing u0026amp; Operations.u003c/pu003enu003cpu003eu003cstrongu003eEmployment Status:u003c/strongu003eu0026nbsp; Full-Timeu003c/pu003enu003cpu003eu003cstrongu003eShiftu003c/strongu003e:u0026nbsp;u0026nbsp;Varies as neededu003c/pu003enu003cpu003eu003cstrongu003eDays:u0026nbsp; u003c/strongu003eVaries as neededu003c/pu003enu003cpu003eu003cstrongu003ePOSITION SUMMARYu003c/strongu003eu003cbr /u003eThe Technical Support Analyst provides technical support to computer users. This support includes hardware and software installation and support in person and by telephone.u003cbr /u003eu003cbr /u003eu003cstrongu003eQUALIFICATIONSu003c/strongu003eu003cbr /u003eRequired: u003cbr /u003eu0026bull; Three (3) years of experience in supporting a multi-user local area network, providing support for Telecare employees (hardware and software), and technical expertise in communications with remote site usersu003cbr /u003eu0026bull; Knowledge and familiarity with new systems development, programming, and commonly used PC software u003cbr /u003eu0026bull; Ability to handle multiple projects simultaneously and be a self-starteru003cbr /u003eu0026bull; Experience and working knowledge of Microsoft System Centeru003cbr /u003eu0026bull; Familiar with Mobility Management utilities and DEP in support of Smartphonesu003cbr /u003eu0026bull; Must be at least 18 years of ageu003cbr /u003eu0026bull; All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driveru0026rsquo;s license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may applyu003cbr /u003eu003cbr /u003eu003cstrongu003eESSENTIAL FUNCTIONSu003c/strongu003eu003cbr /u003eu0026bull; Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholdersu003cbr /u003eu0026bull; Performs tasks correctly and according to policies and proceduresu003cbr /u003eu0026bull; Maintains a working knowledge of all software utilized by the company and assists users in installation, upgrade, and technical supportu003cbr /u003eu0026bull; Provides hardware and software support for all users via phone support, remote control software, or in personu003cbr /u003eu0026bull; Answers Tier 2 escalation calls from the Help Desk, manages Help Desk tickets assigned to your work queue, and routes tickets to appropriate department teams when necessaryu003cbr /u003eu0026bull; Maintains a working knowledge of Microsoft products, O365 support including Share Point and Skype; possesses a working knowledge of AD environment as it relates to user support and access to resourcesu003cbr /u003eu0026bull; Uses network utilities, internet, and other resources to research solutions and recommend preferred solutions to managementu003cbr /u003eu0026bull; Has knowledge of hardware imaging and imaging softwareu003cbr /u003eu0026bull; Documents troubleshooting procedures to share within the team and departmentu003cbr /u003eu0026bull; Supports various types of Audio Video applicationsu003cbr /u003eu0026bull; Supplies end users with tips and tricks for specific applicationu003cbr /u003eu0026bull; Identifies areas of improvement and cost reduction internal to the department and the programs we supportu003cbr /u003eu0026bull; Participates as a team member and provides input via reporting observations, concerns, and asking appropriate questionsu003cbr /u003eu0026bull; Ensures that problems are prioritized and addressed in a timely manner and status is communicated to effected users and the Support Services Manageru003cbr /u003eu0026bull; Demonstrates a knowledge of Telecareu0027s customers including clients/residents, families, and governmental agencies in all interactions and conductu003cbr /u003eu0026bull; Completes and follows through with tasks and assignments, meeting expected deadlinesu003cbr /u003eu0026bull; Seeks assistance with prioritizing tasks and assignments when necessaryu003cbr /u003eu0026bull; Understands and demonstrates knowledge of all policies associated with attendanceu003cbr /u003eu0026bull; Travels to the programs when requiredu003cbr /u003eu0026bull; Stays current with latest technical findings, new products, and software enhancements through trade journals, attendance at seminars, and other meansu003cbr /u003eDuties and responsibilities may be added, deleted and/or changed at the discretion of management.u003cbr /u003eu003cbr /u003eu003cstrongu003eSKILLSu003c/strongu003eu003cbr /u003eu0026bull; Demonstrates knowledge and proper use of equipment and suppliesu003cbr /u003eu0026bull; Effectively prioritizes assignmentsu003cbr /u003eu0026bull; Documentation and research writing skillsu003cbr /u003eu0026bull; Demonstrates a good rapport and cooperative working relationships with all members of the team; responds to co-workers with concern and promotes group moraleu003cbr /u003eu0026bull; Communicates technical matters clearlyu003cbr /u003eu0026bull; Continually focuses on assigned tasks and seeks and implements improvements as necessaryu003cbr /u003eu0026bull; Understands and demonstrates the safety program in all activitiesu003cbr /u003eu0026bull; Acts in a professional manner, always demonstrating respect and understanding of the community and fellow employeesu003cbr /u003eu0026bull; Ability to be flexible to support the team or special projects when necessaryu003cbr /u003eu003cbr /u003eu003cstrongu003ePHYSICAL DEMANDSu003c/strongu003eu003cbr /u003eThe physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.u003cbr /u003eu003cbr /u003eThe employee is occasionally required to stand, bend, twist, squat, kneel, crawl, push up to 50 pounds for a maximum distance of 15 feet, constantly sit, stand as well as frequently carry up to 25 pounds, lift and carry overhead, and pull up to 25 pounds (equipment moves).u003cbr /u003eu003cbr /u003eu003cstrongu003eEOE AA M/F/V/Disabilityu003c/strongu003eu003c/pu003e,EqualOpportunityEmployerDescription:Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities,PayTransparencyPolicyStatement:The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c),MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:false,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[],LicenseAndCertificationCriteria:[],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:4f54269c-3a81-e250-e075-3a1a05307eef,PublishedInternal:true,PublishedExternal:false,ExternalPostedDate:null,InternalPostedDate:2020-07-15T23:49:43.211Z},{JobBoardId:2fcbb6f4-e717-17cb-9327-3dd87a55b08d,PublishedInternal:false,PublishedExternal:true,ExternalPostedDate:2020-07-15T23:49:43.211Z,InternalPostedDate:null}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null});

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