Principal Product Manager

Profile

LivePerson is an expert based culture, built on the drive and passion of smart people! Our business is growing and we are looking for people like you!
LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers.
Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and its consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact center’s become a unified experience.
The successful candidate has an opportunity to join a highly outstanding team within a fast-paced and successful organization.
In this role you will:
Own a suite of products, define long-term product strategy and vision, and drive strategic product communications across organizations providing clarity in decisions.
Own and drive the development of technical products, engage with engineers in discussing technical designs and approaches, bonus for having knowledge on how Voice and Messaging interactions work.
Define product roadmaps that align to customer needs and LivePerson business goals.
Build consensus for the product vision within the team and with key partners
Leading market research and requirements deep dives, including conversations with customers and business partners
Drive the execution and delivery of features by collaborating with sales and marketing, engineers, user experience designers and data scientists
Understand the customer/business requirements and translate them to elegant/flexible/easy-to-use platform capabilities.
Determine and prioritize product requirements based on the needs of consumers and brands
Actively work with Customer Support and Solution teams to handle customer inquiries and minimize escalations
Possess strong business acumen with strategic, analytical, and critical thinking.
A multiplier; have a passion for working together as a team and ensuring team members’ succeed
Excellent communicator who is comfortable with leading customer discussion, meeting with customers under pressure, articulating the technical value proposition to technical & non-technical audiences & influence at different organizational levels including senior management
Communicate effectively – demonstrate clarity of thought in writing & presentations to customers and executives
Develop business requirements, key metrics & user stories that designers & engineers can build on
Ideate, brainstorm & communicate through vision docs/presentations, specs & UX wireframes where appropriate
Help teams prioritize and make trade-offs re user experience, business impact and technical scale
Lead cross-functional teams (design, analysts/data scientists, engineering, service engineering) across multiple geographies through execution of product roadmap
Represent the product in internal service reviews & help identify ongoing investment opportunities & areas for improvement
Represent the team/product in industry settings such as product launches & expert conferences.
You should be an expert in:
BA/B.Sc. in Computer Science / Engineering or equivalent professional experience.
MBA or equivalent professional experience.
10 years of experience in a consumer or developer focused product management role.
Experiences in launching multiple large scale product end to end
Knowledge of web application frameworks and experience with cloud services.
Knowledge of voice and messaging technologies
Ability to communicate effectively – demonstrate clarity of thought in writing & presentations
Ability to communicate with technical & non-technical audiences & influence at different organizational levels.
Effective at collaborating across boundaries & job families with multiple stakeholders.
Entrepreneurial mindset and willingness to make things happen.
We care about you.
LivePerson works hard to create a positive employee experience. Your life outside of the office is important to us. We support our teams with great benefits, like pension plans, paid parental leave, and a competitive paid time-off that enables our family to take the time they need to recharge.
We want you to feel part of our LivePerson family.
Frequent team events, daily breakfast and happy hours on occasion (and there are lots of those) will help you settle quickly into your new workplace...And - our holiday parties are a blast!
You can read more about LivePerson and Our Principles here -
****Our Company believes equal opportunities for both genders is something that has been overlooked for too long.
To shake up the industry, LivePerson CEO Robert Locascio recently launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring “WomenHack” and “Female’s Favor{IT}e Conference” events globally.
LivePerson provides equal employment opportunity without regard to an applicant’s race, color, age, national origin, religion, sex, gender identity or expression, sexual orientation, veteran status, disability, pregnancy, genetic information, or any other status protected under applicable law.

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