Director Governance Risk amp Compliance

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Director, Governance, Risk & Compliance
The candidate will be responsible for maintaining existing client relationships, delivering quality work product for clients, managing project teams and ensuring that firm’s projects are on-time and on-budget. Will delivers GDPR, California Consumer Privacy Act, information governance, records management and other related services to global and U.S. clients. Establishes and maintains relationships with client professionals, and introduces other firm’s professionals to expand on existing relationships. Ensures clients receive timely, actionable and thoughtful responses to questions, data subject requests or supervisory authority inquiries. Interacts with firm’s team members in the US and within global member firms to ensure client needs are met. Builds relationships with other firm’s professionals, cross-sells into different industries and participates in firm’s and industry events where subject matter expertise is requested. Ensures corporate clients are provided quality level services. Updates appropriate customer relationship management to ensure appropriate pipeline reporting. Reviews client executive reports, and provides feedback to team members. Develops proposals, responds to RFP/RFI’s and ensures Master Service Agreements and engagement letters are managed according to firm’s standards. Utilizes knowledge of client needs to develop project and resource plans, establish reporting and metrics and provide client with regular updates. Manages the day-to-day project requirements, as well as the on-site and/or remote team. Participates in and conducts business unit, legal, IT, privacy and governance interviews and meetings, as needed. Proofreads and edits executive reports, prior to presenting to prospects and existing clients. Manages firm’s client and firm’s Partner expectations at all levels. Mentors team members to ensure quality of work product is consistent throughout client engagements, and firm’s standards are applied for every engagement. Manages multiple large, complex and long-term engagements. Manages client expectations at all levels of the organization, including supporting in-person presentations to senior level executives. Serves as Data Protection Officer for clients, as assigned. Develops and manages project budgets, and ensures that invoices are delivered in a timely manner. Acts as a leader, and projects a professional, positive attitude toward client and firm personnel. Manages a team of professionals on a project or regional basis. Other duties as required. Supervises the workload of Senior Managers, Managers, Senior Associates and Associates on assigned engagements and reviews work product, as needed. Ensures Senior. Managers, Managers, Senior Associates and Associates are trained on all relevant software, practice tools and processes. Evaluates the performance of Senior Managers, Managers, Senior Associates and Associates, and assists in the development of goals and objectives to enhance professional development. Delivers periodic performance feedback, and completes performance evaluations for Senior Managers, Managers, Senior Associates and Associates in accordance with Firm guidance. Acts as mentor to Senior Managers, Managers, Senior Associates and Associates, as appropriate.

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