Sr Placement Specialist

Profile

What We’re Looking For:
A Senior Placement Specialist is a subject matter expert in all things placement and serves as a leader on their respective team and program. They obtain this role by continually meeting metrics, building rapport and trust with faculty, serving as a leader and mentor to their peers, and handling their work independently. A Senior Placement Specialist has unique responsibilities that differentiate from a Placement Specialist II and drive support to the team, execution of best practices, and/or relationship management with faculty.
Responsibilities Include, But Are Not Limited To:
Meet or exceed minimum velocity metrics and expectations of the Placement Specialist II role
Leads team initiatives that drive placement KPIs (on-time placement, world class Net Promoter Score, placements that exceed expectations through our department Placement Quality Review Tool) including, but not limited to: scheduling power hours, creating reports for team members, sending pacing emails, and providing insight on student escalations
Leads and conducts training for new hires in coordination; continuing team development by coordinating trainings related to NPS, technology improvements, and efficiency gains
Lead meetings with faculty and/or internal stakeholders as needed
Responsible for placing and managing “red zone” or shared on-campus placement areas and coordinating placements through frequent communication and planning with on-campus faculty members
Things That Should Be In Your Background:
At least one year of experience as a Placement Specialist
At least five or more years of work experience or equivalent
Bachelor’s degree
Strong time management and organizational skills
Previous experience in a fast paced, metrics driven environment
Previous experience in a customer service oriented environment
Comfort in communicating and establishing rapport in a professional manner across the following mediums: phone, email, video conference and in-person
Good judgment and excellent organizational, communication (oral and written), and interpersonal skills
Highly self-motivated and able to work autonomously
Strong sense of system orientation and focus on providing “white glove” service to students and faculty
Enthusiasm and the ability to thrive in an atmosphere of constant change
Ability to work and contribute in a team environment
About 2U Inc. (NASDAQ: TWOU)
2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era—and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs—developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners.
2U Diversity and Inclusion Statement
At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.
Benefits & Culture
Working at 2U means working with individuals that are passionate and mission driven. We collaborate on tough problems to deliver the best outcomes for our partners, students, and each other. You will find team members working together in our open office spaces, gathered in the kitchen grabbing a snack, or taking a break in our game rooms.
2U offers a comprehensive benefits package:
Medical, dental, and vision coverage
Life insurance, short-term and long-term disability and 401(k) with company match
Generous paid leave policies including unlimited PTO
Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break from Christmas through New Years!
In Colorado, the anticipated base salary for this role is $50,000. Note: The final compensation for this position may consider factors including the geographic location where the work is performed (candidate’s assigned office) and prior work experience of the candidate.
To learn more, visit 2U.com. #NoBackRow
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.

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