Internal Communications Lead

Profile

**MEMBERS ONLY**SIGN UP NOW***.'s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.

Job Summary

The Internal Communications Lead, CXT Residential ('Resi') Design & Dynamics Team, will lead communications efforts around strategic priorities supporting CXT Resi's culture, employee engagement, brand, and business objectives. Reporting to the Executive Director of the Resi Design & Dynamics Team, they will develop, maintain, and organize communications materials, including Resi's Communications calendar, brand identify, messaging, and all comms assets serving a variety of audiences (Resi Leadership Team, Resi Team Members, CTX and TPX Leadership, Executive audiences, etc.). This role will also create and manage an integrated digital strategy, including a web portal and app enabling access to information supporting clarity, consistency, and transparency across the Organization. The ideal candidate is an innovative, efficient, hard-working, results-oriented, data-driven, and creative professional with great instincts for communications across mediums. Must have impeccable writing, editing, and proofreading skills and excellent attention to detail. Design background is required.

Job Description

Core Responsibilities


Results and data-driven internal marketing and communications professional cultivating engagement, information sharing, and employee empowerment across the team.

Responsible for the design, delivery, and measurement of Resi's marketing and communications Playbook.

Combination of a storyteller, marketer, and communications professional driving clarity, consistency, transparency, and impact across all audiences: Resi Leadership, Resi Team Members, CXT, TPX, **MEMBERS ONLY**SIGN UP NOW***., Executive audiences, external partners, etc.

Ownership of creative design, copy creation, delivery, and measurement for all assets, including but not limited to oral and written communications, presentations, videos, podcasts, etc.

Experience with internal marketing and communications at scale, partnering with stakeholders by creating and implementing templates and tools used throughout the organization.

Experience presenting data and insights in digestible, relevant, and effective ways to quantitative and analytical audiences while being the ultimate storyteller for audiences of all types, including Executive Leadership.

Understands the scope of programs as defined by the business requirements and budget process. Participates in key planning achievements.

Crafts and builds program plans. Facilitates and drives the core team to identify and schedule all the work for end-to-end deployment required to fulfill program scope. Performs management of upstream and downstream dependencies.

Identifies goals and successes criteria, drives the development and implementation of key goals, objectives and successes criteria for the program with key partners and core team. Raises conflicts and resolves with the appropriate level of management engagement to build consensus. Obtains and assigns resources to the program plan.

Analyzes the actual performance against the plan and makes adjustments consistent with plan objectives. Drives action item resolution and supervise completion. Ensures program milestones are accomplished and ensures overall committed timelines are met. Documents all major plan changes in scope, approach and date delivery.

Communicates updates on major milestones and keeps all collaborators advised of progress and issues. Identifies and manages proposed changes to program parameters and works with Enterprise Program Management and Program Managers to ensure appropriate processes and communications are followed.

Promotes and supports flexibility and inclusivity by understanding how team members communicate and consume, digest, and engage with information.

Manage 3rd-party partners and agencies.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent, and punctual attendance. Able to work nights and weekends, variable schedule(s) and overtime as vital.

Other duties and responsibilities as assigned.


Employees at all levels are expected to:


Understand our Operating Principles; make them the guidelines for how you do your job.

Be responsible for the customer experience - think and act in ways that put our customers first, give them detailed digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be hard-working learners, users and advocates of our groundbreaking technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new insights!

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Get results and growth!

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.


Disclaimer:


This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.


**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

While possessing the stated degree is preferred, **MEMBERS ONLY**SIGN UP NOW***. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

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