Epic Support II Analyst

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2000 16th St,Denver,Colorado,80202-5117,United States of America

An Epic Support II Analyst is a technical support professional who provides
assistance to end-users of Epic Systems software applications.
1. Education: An Associates or Bachelor's degree in healthcare
management, healthcare informatics, computer science, or a related field.
2. Technical skills: Must have a strong technical aptitude, including
experience with operating systems, networks, and databases. Familiarity
with programming languages such as Java, C , or Python can be a plus.
3. Epic Certification: Epic certification or credentialing in one or more
Epic applications, such as EpicCare Ambulatory, Patient Access,
Professional Billing. Certification demonstrates a thorough understanding of
the Epic system and its modules.
4. Healthcare knowledge: A background in healthcare is essential to
understanding how the Epic system is used in a clinical setting. Knowledge of
medical terminology, clinical workflows, and regulatory requirements is
important.
5. Communication skills: Must have excellent verbal and written
communication skills to effectively communicate with end-users, technical
staff, and management. They must be able to explain technical concepts to
non-technical users.
6. Problem-solving skills: Must be able to troubleshoot and solve complex
technical problems, often under time pressure. They must be able to analyze
data, identify trends, and recommend solutions.
7. Customer service skills: Must be able to provide excellent customer
service to end-users. They must be patient, empathetic, and responsive to
user needs and concerns.
8. Teamwork: Often work in a team environment, collaborating with other
technical staff, end-users, and management. They must be able to work
effectively in a team, share knowledge and skills, and contribute to a
positive work environment.

ESSENTIAL FUNCTION
% OF TIME
70% Responsible for managing and resolving customer concerns, system
issues, and specific projects. Key duties include troubleshooting, working
with multiple teams to discover and drive to resolution customer concerns,
documentation of concerns and resolutions, synthesis of outstanding issues
and communication of these issue categories to leadership and other teams,
escalation management, working with customers to troubleshoot within the
application, educate, and monitor success.
20% Maintain expertise in CKD EHR by Epic through training sessions and
independent learning.
5% Team meetings and updates.
5% Other duties as assigned.
Total Allocation of Time: 100%
Travel Required at 15% for team meetings and go-live support.

What We'll Provide:
More than just pay, our DaVita Rewards package connects teammates to what
matters most. Teammates are eligible to begin receiving benefits on the first
day of the month following or coinciding with one month of continuous
employment. Below are some of our benefit offerings.
Comprehensive benefits: Medical, dental, vision, 401(k) match,
paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling
sessions, access Headspace, backup child and elder care,
maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to
help strong performers grow within their career and also offers on-demand
virtual leadership and development courses through DaVita's online training
platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want
all teammates to experience DaVita as a place where I belong. Our goal
is to embed Diversity & Belonging into everything we do in our Village, so
that it becomes part of who we are. We are proud to be an equal opportunity
workplace and an affirmative action employer. As such, individuals are
recruited, hired, assigned and promoted without regard to race, national
origin, religion, age, color, sex, sexual orientation, ender
identity, disability, protected veteran status, or any other protected
characte

Salary/ Wage Range$24.71-$36.30 / hour

Compensation for the role will depend on a number of factors, including a
candidate's qualifications, skills, competencies and experience and may
fall outside of the range shown. DaVita offers a competitive total rewards
package, which includes a 401k match, healthcare coverage and a broad
range of other benefits. Learn more at

DaVita is an equal opportunity/affirmative action employer. As such,
DaVita makes hiring decisions solely on the basis of qualifications
and experience, and without regard to race, color, religion, sex,
gender identity, sexual orientation, national origin, disability or
protected veteran status.

Company info

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