Sr Solutions Engineer

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Pluck, a division of Demand Media, is looking for an Principal Solutions Architect to help enterprise-class customers like Ford, L’Oréal, Whole Foods Market, Redbox, Nestlé, Walgreens and Mattel turn their web sites into engaging social destinations, using Pluck’s outstanding software platform for digital community experiences.
Principal Solution Architect educates and guides customer teams in implementing Pluck, as well as develop custom software along with proof of concepts to fit particular customers’ needs. Internally you will also work in a cross-departmental role advising Operations and other technical teams in best practices for support and deployment of the Pluck software. You will work in a fast-paced environment, promising interesting new challenges on a regular basis. This includes the opportunity to program in multiple languages and solve demanding integrations with other enterprise systems, such as ecommerce platforms.
We work in a lighthearted, collaborative environment that is diverse, open-minded, agile, and above all, respectful. We encourage all of our employees to learn and grow personally and professionally so they can assume greater responsibilities and advance their careers. Plus, you’ll get to work in the centrally located SoCo neighborhood of Austin, at our offices in the former Austin Opera House, Willie Nelson’s old music venue. (Yes, we still have the stage.) Lunch at Threadgill’s, El Chile, Lucky Robot, Home Slice, or many funky food trailers could be a daily event for you.
Occasional travel throughout the US and Canada is required (around 25% travel).
Responsibilities:
Advise large global brand/retail customers on the successfully implementation of Pluck
Provide hands-on implementation/development guidance and training
Perform Pluck configuration and implementation troubleshooting
Perform data migrations
Participate with customer concept, proof of concept, and prototype development
Work with Pluck channel partners (i.e. IBM, DemandWare, etc…) to develop best in class system integrations
Work with internal Operations and Development teams on strategy and best practices for deployment and support of the Pluck platform
Deliver end-to-end custom solutions using the Pluck platform, taking such projects from requirements gathering through completion
Manage workflow to deliver business solutions on time, on budget and in scope
Collaborate with Customer Success Managers to help customers continuously improve community performance and deepen their engagement with Pluck
Requirements:
12 years of web software development experience (must have demonstrated competency with HTML, CSS, XML, JSON, JavaScript, and related debugging tools; server-side languages a major plus)
Bachelor’s in Computer Science or equivalent work experience
Experience in a customer-facing role a must
Very strong verbal and written communication skills, including comfort presenting complex information to an audience of strangers
Ability to speak geek at the right time, while also understanding business objectives
Proven experience using APIs to build software, and the ability to quickly come up to speed on new APIs and programming languages
Understanding of basic topics like HTTP, TCP/IP, SSL, REST
Experience with search engine optimization a plus
Ability to simultaneously juggle several projects at once while keeping your cool, even when customers don’t make it easy
Solid familiarity with common social media tools like Facebook and Twitter
Desire to continuously improve and excel
Ability to thrive in a fast-paced environment, along with the challenge of helping customer teams with varying levels of technical expertise
Occasional travel throughout the US and Canada (~25% travel)

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