Senior Call Center Analyst

Profile

ResponsibilitiesDesigning, developing and maintaining business intelligence solutions (reporting tools, data repositories, integration with Tibco Spotfire for other business users, etc)Crafting and executing queries upon request for adhoc data requestsPresenting information through reports and visualization through Tibco Spotfire (dashboards and interactive reports from multidimensional databases)Work with other reporting team members to streamline and improve current reporting processesTranslate business needs into technical specifications to build analyses that addresses the business needs at handRequirementsExperience with SQL syntax for Teradata & DB2 databases – including proficiency in database object creation and complex queries from transactional data sourcesSolid understanding of online analytical processing (OLAP) and ETL (Extract, Transform and Load) frameworkKnowledge of SQL queries, including object creation and manipulation to meet desired reporting formatting needsExperience with Tibco Spotfire dashboards, including a wide range of data and visualizationsExperience with programming with C# (or C ), Java, .Net and HTML is preferredExperience with other programming languages such as Python, R, Scala and Spark (to name a few) is a plusAnalytical mind with strong problem solving aptitudeBackground in data mining and extracting/cleaning data from multiple sources is helpfulUnderstanding of machine learning would be beneficial 

Company info

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