Manager IT Hosting Operations

Profile

Bristol-Myers Squibb is a global Biopharma company committed to a single mission: to discover, develop, and deliver innovative medicines focused on helping millions of patients around the world in disease areas such as oncology, cardiovascular, immunoscience and fibrosis.

Join us and make a difference. We hire the best people and provide them with a work environment that places a premium on diversity, integrity, collaboration and personal development. Through a culture of inclusion, we create a better, more productive work environment. We believe that the diverse experiences and perspectives of all our employees help to drive innovation and transformative business results.

Bristol Myers Squibb is a global biopharmaceutical company committed to transforming patients’ lives through science. At the core of that mission are the talented individuals who contribute their “unique” skillsets to help us drive innovation and deliver truly life-changing drugs for our patients. As we continue to pursue that mission, we’re looking for talented professionals like you to join our team. What unique gene will you bring?

Reporting into the Director, IT Hosting Operations, the Manager, IT Hosting Operations for US West Coast is responsible for managing the delivery and support of computing platforms. Working in collaboration with local and offshore partners, cross-departmental teams, and internal team members, this role will ensure IT delivers on its commitments.

Key Responsibilities will include, but are not limited to, the following:

The responsibility of the position covers the following IT Infrastructure areas, including but not limited to; Windows servers, Linux servers, Virtualization, Data Center, Storage, Backup & Recovery, IT test and evaluation lab. Planning, Execution, Coordination (internally and with 3rd party resources) on implementation and service operations of all IT systems within the mentioned area of responsibility. Act as the point of contact for West Coast IT Hosting Operations. Collaborate with Service Partners and internal teams in support of Incident, Problem, and Crisis Management within ITIL framework. Coordination with the IT Hosting Operations Americas & EMEA teams to ensure West Coast Hosting Services are following best practices and to full compliance with established policy and procedure and in accordance with other compliance guidance from FDA, SOx and other applicable regulations. Manage all projects costs within established and agreed budget and/or project-based budget. Conduct analysis and planning of systems infrastructure to forecast and address the capacity needs of the business. Understand strategic business objectives and translate them into tactical goals to be implemented by the IT Hosting Operations and its partners. Act as IT Hosting Operations Relationship lead to Manufacturing and Research teams and engage IT Operations resources as necessary to meet requirements. Act as local IT Hosting Operations representative during internal and external audit efforts As required, manage a team of technical onshore/offshore resources to deliver services. Foster an environment that strives for high availability and recoverability of Hosting Services required to support business systems. Ensure reported problems, issues, systems failure etc … are resolved as soon as possible (within existing / agreed SLA) by supporting the involved IT teams. Handle timely communication with all stakeholders.

Skills/Knowledge Required:


Working knowledge of installed technical environments and new technologies that emerge in the marketplace including knowledge of architecture, implementation and maintenance processes and procedures. Environments include:

Server and operating system technologies, including Linux and Windows Server

Virtualization

Disaster Recovery and High Availability technologies

Data Center operations/support

Security operations and corporate security standards

Private and Public Cloud technologies

Technical degree preferred in Computer Science, Information Systems, Telecommunications or equivalent experience

Proven track record of building relationships with personnel with diverse backgrounds

10 years of overall work experience in IT including at least 5 years in IT Infrastructure, with 3-5 years of experience in an IT Infrastructure/Technology management position.

Preferred experience in managing a team spread across multiple remote locations

Preferred previous experience in technical specialist/leadership role in a Manufacturing IT Support area

Pharmaceutical background preferred. Understanding of CFR Part 11 and Sarbanes-Oxley regulatory requirements and experience with processes and procedures to apply and administer these and other necessary regulatory requirements in an operational environment.

ITIL Foundation v3 (or higher) certification is a plus


Skills


Excellent written and oral communication skills, including the ability to deal with stakeholders at every level, inside and outside Celgene.

Demonstrated strong leadership, organizational, follow-up, strategic, critical and innovative thinking, problem solving and analytical skills.

Must have proven ability to realign resources rapidly to meet changing business requirements.

Ability to handle multiple projects simultaneously & critically assess pertinent information changes

Excellent presentation, facilitation, negotiation, collaboration and communication ability

Capable of working under pressure in a multi-cultural environment, at any level of the hierarchy, effectively with a variety of stakeholders

Be able to work in a planned and structured manner in order to ensure the correct prioritization of all activities and projects according to the business needs

Must be flexible and able to travel as needed.


Bristol-Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.

Bristol-Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Company info

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