Manager Claims Operations Property - Chesapeake or Tampa - Hybrid - Military Veterans

Profile

u003ch4u003eWhy **MEMBERS ONLY**SIGN UP NOW***.?u003c/h4u003eLet’s do something that really matters.u003cbru003eAt **MEMBERS ONLY**SIGN UP NOW***., we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.u003cbru003eu003cbru003eWe believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!u003cbru003eu003cbru003eThe Opportunityu003cbru003eWe are seeking a Manager, Claims Operations (Property) - Hybrid. This position can be located at our Chesapeake office or either of our Tampa, Florida offices.u003cbru003eu003cbru003eIn this role you will manage and be accountable for property member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures.u003cpu003eu003c/pu003eu003cpu003eu003c/pu003eu003ch4u003eThe Opportunityu003c/h4u003eu003cpu003eu003cbu003eWhat you'll do:u003c/bu003eu003c/pu003eu003culu003enu003cliu003eIdentifies and manages existing and emerging risks that stem from business activities and the job role.u0026nbsp;u003c/liu003enu003cliu003eEnsures risks associated with business activities are effectively identified, measured, monitored, and controlled.u0026nbsp;u003c/liu003enu003cliu003eFollows written risk and compliance policies, standards, and procedures for business activities.u0026nbsp;u003c/liu003enu003cliu003eInspects and reviews quality of claim files and provide feedback to employees as appropriate.u0026nbsp;u003c/liu003enu003cliu003eResponsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.u0026nbsp;u003c/liu003enu003cliu003eProactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partnersu003c/liu003enu003cliu003eCreates conditions for success removes obstacles, leads and champions change.u003c/liu003enu003cliu003eAchieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.u003c/liu003enu003cliu003eResponsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.u003c/liu003enu003cliu003eHandles escalations and makes appropriate decisions based on the policy.u003c/liu003enu003cliu003eFacilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert.u003c/liu003enu003cliu003eHires, develops, and coaches claims employees for results delivery.u003c/liu003enu003cliu003eConsistently coaches employees on claims handling and identifies opportunities to improve overall process and engagementu003c/liu003enu003c/ulu003eu003cpu003eu003c/pu003eu003ch4u003eu003cbu003eWhat you have: u003c/bu003eu003c/h4u003eu003culu003enu003cliu003eu003cspanu003eBachelor’s Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degreeu003c/spanu003eu003c/liu003enu003cliu003e6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiencyu003c/liu003enu003cliu003e2 years of direct team lead, supervisory or management experienceu0026nbsp;u003c/liu003enu003cliu003eExperience using and interpreting data to make decisionsu003c/liu003enu003cliu003eDemonstrated leadership, initiative, customer service and/or claims handling skillsu003c/liu003enu003cliu003eAcquisition and maintenance of applicable insurance adjuster license within 6 months time in roleu003c/liu003enu003c/ulu003eu003cpu003eu003c/pu003eu003ch4u003eu003cbu003eWhat sets you apart: u003c/bu003eu003c/h4u003eu003culu003enu003cliu003e2 years of experience with property claims contractsu003c/liu003enu003cliu003e2 years using Xactimate or Xact Contentsu003c/liu003enu003cliu003e2 years prior people leader experienceu003c/liu003enu003cliu003eBachelors, advanced degree or related professional u003cspanu003eu003cspanu003ecertification(s)/designation(s)u003c/spanu003eu003c/spanu003enu003c/liu003enu003cliu003eu003cspanu003eCurrent adjusters licenseu003c/spanu003eu003c/liu003enu003cliu003eStrong organizational skills and ability to work in a fast paced environmentu003c/liu003enu003cliu003eProven ability to lead, collaborate and build relationshipsu003c/liu003enu003cliu003eStrong commitment to training, coaching, mentoring and development of employeesu003c/liu003enu003cliu003eStrong interpersonal communication skills which include both verbal and written communicationu003c/liu003enu003c/ulu003eu003cpu003eu003c/pu003eu003cpu003eThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.u003c/pu003eu003ch4u003eu003c/h4u003eu003ch4u003eu003cbu003eWhat we offer:u003c/bu003eu003c/h4u003eu003cpu003eu003c/pu003eu003cpu003eu003cbu003eCompensation: u003c/bu003e**MEMBERS ONLY**SIGN UP NOW***. has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $95,250 - $182,030.u003c/pu003eu003cpu003eEmployees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the **MEMBERS ONLY**SIGN UP NOW***. Board of Directors.u003c/pu003eu003cpu003eu003c/pu003eu003cpu003eu003cbu003eBenefits:u003c/bu003eu003c/pu003eu003cpu003eAt **MEMBERS ONLY**SIGN UP NOW***. our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.u003c/pu003eu003cpu003eFor more details on our outstanding benefits, visit our benefits page on **MEMBERS ONLY**SIGN UP NOW***.jobs.com.u003c/pu003eu003cpu003eRelocation assistance is u003cbu003enot u003c/bu003eavailable for this position.u003c/pu003eu003cpu003eu003c/pu003eu003cpu003eu003c/pu003eu003cpu003eu003c/pu003eu003cpu003eu003c/pu003eu003cpu003eu003c/pu003eu003cpu003eu003ciu003e**MEMBERS ONLY**SIGN UP NOW***. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.u003c/iu003eu003c/pu003e

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