Dr Call Phones Mail Operation Technician 2 WAH

Profile

Description

Bring your unique talents and perspectives to Humana and help us bring better healthcare solutions to our members. At Humana, you'll have the opportunity to interact with members, provide professional advice, and enable positive outcomes in a growing organization and have the option to work at home. Humana's innovative approach to mail-order pharmacy solutions enables us to outpace the competition, with the well-being of our members in mind. Our innovative Pharmacy Solutions offers a cost-effective, easy way for our members to receive their medications without waiting in line, and giving them back more time in their days to enjoy life. We're looking for people from a variety of healthcare backgrounds to join our growing pharmacy team and work with people at all levels of the industry. At Humana, you'll partner with people who care.

Responsibilities

The Dr. Call Phones Mail Operations Pharmacy Technician 2 is responsible for researching and updating clarifications and denials on patient profiles. They are responsible for making or taking phones calls to and from providers and patients. Decisions are typically focused on interpretation of area/department policy and methods for completing assignments. In this role, you will:


Make outbound calls to providers & retail pharmacies
Follow up on new prescription requests and transfers


You must have the ability to solve problems and encourage others in collaborative problem solving. You must be self-directed, but also able to work well in a group, have a positive and proactive attitude.

Role Essentials

Candidates for this position must have the following skills:

High School Diploma or equivalent

Must have an active Pharmacy Technician License in Texas

1 years of experience as a Pharmacy Technician in a retail, mail order or hospital pharmacy

Excellent communication skills both written and verbal

Experience using multiple computer applications simultaneously

Strong data entry skills

A positive, proactive attitude with a passion for customer service

Role Desirables

Inbound/outbound call experience in any pharmacy setting a plus

Additional Information

Interview Format: As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire Text to enhance our hiring and decision-making ability. This allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Scheduled Weekly Hours

40

Company info

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