Product Specialist - Remote

Profile

:,ActualValueFromSolar:null},{QuestionName:External Title,AnswerValue:Product Specialist - Remote,VerityZone:formtext4,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Employment Type,AnswerValue:Full-time ,VerityZone:formtext16,QuestionType:radio,ActualValueFromSolar:null},{QuestionName:About Us,AnswerValue:u003cp dir=ltr\u003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eu003ca href=****target=_blank\u003e**MEMBERS ONLY**SIGN UP NOW***..u003c/au003eu0026nbsp;(NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includesu003cstrongu003eu0026nbsp;u003c/strongu003esome of the most recognized names in real estate: u003ca href=****target=_blank\u003eBetter Homes and Gardens® Real Estateu003c/au003e, u003ca href=****target=_blank\u003eCentury 21®u003c/au003e, u003ca href=****target=_blank\u003eColdwell Banker®u003c/au003e, u003ca href=****target=_blank\u003eColdwell Banker Commercial®u003c/au003e, u003ca href=****target=_blank\u003eCorcoran®u003c/au003e, u003ca href=****target=_blank\u003eERA®u003c/au003e, u003ca href=****target=_blank\u003eSothebyu0027s International Realty®u003c/au003e. Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogyu0027s affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories. Recognized for nine consecutive years as one of theu0026nbsp;u003ca href=****target=_blank\u003eWorld’s Most Ethical Companiesu003c/au003e, Realogy has also been designated a u003ca href=****target=_blank\u003eGreat Place to Worku003c/au003eu0026nbsp;and one of u003ca href=****target=_blank\u003eForbes’ Best Employers for Diversityu003c/au003e. Realogy is headquartered in Madison, New Jersey.u003c/fontu003eu003c/fontu003eu003c/pu003eu003cp dir=ltr\u003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eAt Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. u003cstrongu003eWe pursue talent u003c/strongu003e– strategic thinkers who are eager to innovate, focused on execution and accountable for results. u003cstrongu003eWe value diversity u003c/strongu003e– respecting backgrounds, cultures, perspectives.u003c/fontu003eu003c/fontu003eu003c/pu003eu003cp dir=ltr\u003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eYou’ll find our commitment to diversity reflected in our achievements:u003c/fontu003eu003c/fontu003eu003c/pu003eu003cul dir=ltr\u003eu003cliu003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eForbes 2020 Best Employers for Diversity.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eRecognized on the 2020 Human Rights Campaign u003ca href=****target=_blank\u003eCorporate Equality Index u003c/au003e.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eRecognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eFirst residential real estate company to endorse theu0026nbsp;u003ca href=****Act target=_blank\u003eEquality Actu003c/au003eu0026nbsp;and fully supportu0026nbsp;u003ca href=****1447 target=_blank\u003e H.R. 1447u003c/au003eu0026nbsp;amending the Fair Housing Act to include LGBTQ as protected classes.u003c/fontu003eu003c/fontu003eu003c/liu003eu003c/ulu003eu003cp dir=ltr\u003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eWith diversity, we succeed together. We hope you’ll join us.u003c/fontu003eu003c/fontu003eu003c/pu003e,VerityZone:formtext36,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:EEO Statement,AnswerValue:EOE AA M/F/Vet/Disability,VerityZone:formtext34,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:State/Province/Region,AnswerValue:New Jersey ,VerityZone:formtext25,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Madison,VerityZone:formtext19,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Company,AnswerValue:NRT LLC ,VerityZone:formtext1,QuestionType:single-select,ActualValueFromSolar:null}],GQId:2849,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:8081BR,Title:Product Specialist - Remote,JobSiteId:7080,Link:****{Responsive_AdvancedCSS: /* Text Alignment */#N##N#.linkContainer.backgroundColor.LinkPadding.headerLinkContainer.ng-scope,#N#.homeFooterWrapper {#N##T#text-align: center;#N#}#N##N#/* Colors */#N##N#.mainInitialContainer .widgetSidebar,#N#.footerLink.responsiveWidth.ng-scope {#N##T#border: none;#N#}#N##N#/* Dimensions */#N##N#.gateway .welcomeBanner,#N#.gateway .welcomeBanner .welcome {#N##T#width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] {#N##T#width: 100%;#N#}#N##N#@media screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome {#N##T##T#width: 381px;#N##T##T#max-width: 35%;#N##T##T#/*min-width: 25%;*/#N##T#}#N##N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#width: 759px;#N##T##T#max-width: 65%;#N##T#}#N##N#}#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope {#N##T#width: 1200px;#N#}#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope,#N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#max-width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] img {#N##T#width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] img,#N#.pageHeader,#N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#height: auto;#N#}#N##N#@media only screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome .welcomeLiner,#N##T#.gateway .welcomeBanner .backgroundImageWrapperLink,#N##T#.gateway .welcomeBanner div[configurable-image] img {#N##T##T#height: 245px;#N##T#}#N##N#}#N##N#/* Padding */#N##N#@media screen and (min-width: 1260px) {#N##N##T#.mainInitialContainer .widgetSidebar {#N##T##T#padding-right: 8px;#N##T#}#N##N#}#N##N#/* Margins */#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope {#N##T#margin: auto;#N#}#N##N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#margin: 1em auto;#N#}#N##N#@media screen and (max-width: 1259px) {#N##N##T#.gateway .welcomeBanner div[configurable-image] img {#N##T##T#margin-left: 0;#N##T#}#N##N#}#N##N#/* Display Properties */#N##N##resumeBuilderBox {#N##T#display: none;#N#}#N##N#@media only screen and (max-width: 900px) {#N##N##T#.gateway .welcomeBanner,#N##T#.gateway .welcomeBanner .welcome,#N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#display: block;#N##T#}#N##N#}#N##N#@media only screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome,#N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#display: inline-block;#N##T#}#N##N#}#N##N#/* Object Fit Properties */#N##N#.gateway .welcomeBanner .backgroundImageWrapperLink img {#N##T#object-fit: cover;#N#}#N##N#/* Position Properties */#N##N#.mainInitialContainer .widgetSidebar {#N##T#position: relative;#N##T#top: auto;#N##T#left: auto;#N##T#right: auto;#N##T#bottom: auto;#N#},Responsive_BackgroundColor: #ffffff,Responsive_BackgroundImage: ****#747474,Responsive_BaseFontFamily: \u0027Helvetica Neueu0027, Helvetica, Arial, sans-serif,Responsive_BaseFontSize: 16px,Responsive_ButtonBackgroundColor: #004943,Responsive_CompiledCSS: /* remember to define focus styles! */input,select,.control,.ui-selectmenu-button,textarea,.pseudocheckbox,.pseudoradio,.controlWrapper,.textAreaWrapper,.lightBorder,.themed .ui-selectmenu-button,.ui-state-default { border-color: #747474;}.baseFontColor { color: #747474;}.baseColorPalette { background-color: #ffffff; 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They are second level support for all issues that cannot be resolved by level one for these products.u0026nbsp; The Product Specialist u003c/spanu003eu003cspan style=\color:black;\\u003eis responsible for providing direct assistance and support to u003c/spanu003eu003cspan style=\color:black;\\u003esales agents and employees to effectively utilize their specific digital marketing tools and platforms. This position will also support product managers with rollouts of new marketing technology, as well as ongoing product assistance – including maintenance of Help Center content, VOC follow-up and reporting.u003c/spanu003eu003cbru003eu003cbru003eu003cstrongu003eu003cspan style=\color:black;\\u003eESSENTIAL DUTIES u0026amp; RESPONSIBILIEITES u003c/spanu003eu003c/strongu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003cul dir=\ltr\\u003eu003cli style=\margin-bottom:8.0pt;\\u003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003eDevelop an expertise in assigned product portfolio that encompasses functionality, integration, common problems/resolutions, support resources (internal and external), and high-level roadmapu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cli style=\margin-bottom:8.0pt;\\u003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003eAct as the central point of support for their assigned Product teams in bringing all escalated user issues and problems to a successful resolution that exceed user expectationsu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cli style=\margin-bottom:8.0pt;\\u003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003eCoordinate with Help Desk, Product Generalists, and Product Owners to manage and solve escalated Help Desk tickets on a national level u003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cli style=\margin-bottom:8.0pt;\\u003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003eSupport Product Managers in managing rollouts/launches of new products and major releases and promoting products/marketing initiativesu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cli style=\margin-bottom:8.0pt;\\u003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003eAssist Product Managers with VOC follow-up and reportingu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cli style=\margin-bottom:8.0pt;\\u003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003eMaintain content of relevant products within the Help Center including FAQs, resources, release notesu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cli style=\margin-bottom:8.0pt;\\u003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003eProvide clear support to agents using our company tools to help the agent build their business from a marketing perspectiveu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cli style=\margin-bottom:8.0pt;\\u003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003eServe in critical quality assurance role on relevant product suiteu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cli style=\margin-bottom:8.0pt;\\u003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003eAssist Product Managers in conducting product training, demos, informational sessions, stakeholder reviews, etc., as neededu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cli style=\margin-bottom:8.0pt;\\u003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003eAssist with other duties as assignedu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003c/ulu003eu003cp dir=\ltr\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cstrongu003eu003cspan style=\color:black;\\u003eREQUIREMENTSu003c/spanu003eu003c/strongu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003cul dir=\ltr\\u003eu003cli style=\margin-bottom:8.0pt;\\u003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003eAssociates degree or higher in Business, Marketing, Communications, u0026nbsp;Information Technology or related disciplineu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cli style=\margin-bottom:8.0pt;\\u003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003eu0026nbsp;4 years digital product support experience in a customer service roleu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cli style=\margin-bottom:8.0pt;\\u003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003eExcellent interpersonal and customer service skillsu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cli style=\margin-bottom:8.0pt;\\u003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003eStrong verbal and written communication skillsu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cli style=\margin-bottom:8.0pt;\\u003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003eAbility to change gears quickly to support different customers and productsu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cli style=\margin-bottom:8.0pt;\\u003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003eAble to manage own workflow while coordinating with project teams and management on schedules, requirements, goals, and assignments as neededu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cli style=\margin-bottom:8.0pt;\\u003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003eMust be well-organized, process/detail oriented with ability to manage multiple projects/issues simultaneously u003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cli style=\margin-bottom:8.0pt;\\u003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003eCustomer-focused and delivery-orientedu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cli style=\margin-bottom:8.0pt;\\u003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003eExcellent work ethic and a tendency to go above and beyond, can do attitudeu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cli style=\margin-bottom:8.0pt;\\u003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003eTeam player and an excellent communicator who can work with a variety of people at various levels throughout the companyu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cli style=\margin-bottom:8.0pt;\\u003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003eAbility to work collaboratively as a team memberu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cli style=\margin-bottom:8.0pt;\\u003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003eCan work autonomously, proactively identifying and impacting opportunities while also identifying and resolving issuesu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/pu003eu003c/liu003eu003cli style=\margin-bottom:8.0pt;\\u003eu003cpu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003eAbility to multi-task, prioritize, perform under pressure, and be flexible with changing business needs 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