Client Care Coordinator/Scheduler

Profile

Amada Senior Care is seeking a highly organized, experienced Homecare professional, with a sense of urgency, and desire to make an impact on our Seniors and employees lives.
Do you have experience scheduling 50 or more field-based caregivers, managing the schedule for client's shifts, and matching with appropriate staff in a 24/7 work environment. Must have experience working with seniors, using automated scheduling systems, and communicating / updating plans of care.
Opportunity to work with a varied clientele and caregivers, and evaluate their skills to make the best match. The care coordinator / scheduler, will have a strong work ethic, take charge, be resourceful, and communicate effectively to ensure the caregivers and clients are set up for success.
As a key member of our office team, the Client Care Coordinator / Scheduler is empowered to BE creative and bring new ideas! Come on board and grow with us in 2021.
Job Duties
Create and maintain client/caregiver schedules.
Schedule client visits according to care plans and staff availability.
Communicate new assignments and/or schedule changes to caregivers and clients
Maintain staff and client database – document client/caregiver care notes real time.
Identify and address scheduling issues (i.e. call offs, no shows etc.)
Document important client and caregiver events in software (accidents, emergencies, dereliction of duties, hospitalizations, change in client condition, etc.)
Work under time pressure and manage multiple demands simultaneously
Audit and approve Caregiver Time Cards (on software)
Keep management updated on important issues regarding clients and caregivers
Manage the “On Call”, after hours phone on a rotating basis
Run reports; hours scheduled, missed visits, caregiver/client concerns, recommend caregiver of the month
Work well with team members
Job Requirements
Qualifications:
Minimum of 2 years; scheduling and /or logistics experience.
Demonstrate exceptional customer service skills.
Must be flexible, quickly adapt to changes, and able to multitask.
Highly organized with a dedication to follow through and an ability to proactively anticipate needs.
Maintain a calm demeanor when working to meet tight deadlines.
Ability to thrive in a fast-paced, detail-oriented environment.
Reliable, punctual, with own transportation.
Be decisive, find solutions and resolve conflict .
Ability to grow into other positions

Company info

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