Patient Care Navigator

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:,ActualValueFromSolar:null},{QuestionName:Job Summary,AnswerValue:JOB OVERVIEWu003cbr/u003eThe Patient Care Navigator is primarily responsible for performing patient outreach, screening patients for palliative care needs, engaging patients in advanced care planning activities, and helping guide patients to appropriate services following the screening process. The Patient Care Navigator role is part of a larger initiative within the Division of Palliative Medicine, aiming to create a system that proactively identifies patients with serious illness and connects them with the appropriate resources and clinicians. u003cbr/u003eu003cbr/u003eThe Patient Care Navigator’s duties may include, but will not be limited to, contributing to the development of interventions and services in response to the screen; serving as the primary non-clinical contact and liaison between patients and the palliative care team; maintaining an up-to-date patient database of needs and services; organizing schedules and managing appointments for patients to ensure they receive services in a timely manner; facilitating communication between the patient, family members, and healthcare providers to ensure patient satisfaction and quality of care; updating health care records; coordinating follow up visits and ensuring continuation of care and linkage to community resources; gathering and documenting patient issues and helping identify opportunities for improvement.u003cbr/u003eu003cbr/u003eWork location: remote; Parnassus with travel between UCSF campuses.u003cbr/u003eu003cbr/u003eu003cbu003ePlease note: This is a full time contract position ending on 8/31/2022. u003c/bu003eu003cbr/u003eu003cbr/u003eDIVISION OF PALLIATIVE MEDICINE / MEDICINEu003cbr/u003eThe Division of Palliative Medicine is in the Department of Medicine (DOM). Palliative care is specialized medical care for people with serious illness. This type of care is focused on providing relief from the symptoms and stress of a serious illness. The goal is to improve quality of life for both the patient and the family. Launched in 2018, the Division aims to make palliative care routine at UCSF Health so that every patient with a serious illness and their family has access to high quality palliative care. The various palliative care programs at UCSF that now make up the Division have been nationally and internationally recognized as leaders in clinical innovation, education, research and training since 2000.u003cbr/u003eu003cbr/u003eThe Division has financial and administrative relationships with the Department of Medicine and UCSF Health, and runs five clinical services in both inpatient and outpatient settings. The Division helps advance the clinical, research and educational missions of the University. It administers local, regional, and national programs aimed at defining and promoting high quality palliative care, and supporting the ongoing education and development of individual clinicians and palliative care teams. The Division has 17 full-time faculty, six fellows, three MSP faculty, and eight programmatic and administrative staff.u003cbr/u003eu003cbr/u003eABOUT UCSF u003cbr/u003eThe University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences.,VerityZone:jobdescription,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Organization,AnswerValue:Campus,VerityZone:location,QuestionType:select,ActualValueFromSolar:null},{QuestionName:Req Number,AnswerValue:55700BR,VerityZone:autoreq,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Location,AnswerValue:UCSF Parnassus,VerityZone:formtext8,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Job Title,AnswerValue:Patient Care Navigator,VerityZone:formtext10,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Appointment Type,AnswerValue:Contract,VerityZone:formtext12,QuestionType:radio,ActualValueFromSolar:null},{QuestionName:Percentage,AnswerValue:100%,VerityZone:formtext13,QuestionType:Text,ActualValueFromSolar:null},{QuestionName:Shift Length,AnswerValue:8 Hours ,VerityZone:formtext14,QuestionType:Radio,ActualValueFromSolar:null},{QuestionName:Shift,AnswerValue:Days,VerityZone:formtext15,QuestionType:Checkbox,ActualValueFromSolar:null},{QuestionName:Work Days,AnswerValue:Monday - Friday, 8:00 am - 5:00 pm,VerityZone:formtext16,QuestionType:Text,ActualValueFromSolar:null},{QuestionName:Required Qualifications,AnswerValue:• Bacheloru0027s degree in related area and/or equivalent experience/trainingu003cbru003e• Proficiency with Windows-based software including Microsoft Word, Excel, Outlook. Knowledge of computer systems and software used in functional areau003cbru003e• Demonstrated understanding of diverse patient populations, ability to create rapport and interact with compassion while exercising excellent judgment into what is realistic and appropriate for participationu003cbru003e• Strong interpersonal and customer service skills. Ability to be diplomatic and highly organized. Ability to remain calm under pressure and apply sound judgmentu003cbru003e• Ability to work independently in a fast-paced, demanding environment with minimal supervision. Ability to manage and oversee multiple tasks simultaneously, including high daily call volumeu003cbru003e• Ability to communicate effectively, both orally and in writingu003cbru003e• Strong attention to detail; excellent organizational skills; ability to multi-task in a fast-paced environment with multiple competing deadlines and obligations while working with a diverse subject population,VerityZone:formtext3,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Preferred Qualifications,AnswerValue:• Fluent in written and verbal Spanish and/or Cantoneseu003cbru003e• Strong knowledge of Patient Rights u0026 Responsibilities, Joint Commission standards, and Centers for Medicare/Medicaid regulations. Knowledge of Medical Terminology. Strong knowledge of data collection, compilation, and analytical techniquesu003cbru003e• Strong skills to comprehend and assess patientu0027s grievances to quickly locate appropriate resource for assistance. In-depth knowledge of the organization and how to get issues resolvedu003cbru003e• Experience interacting with older adults with chronic conditions including pain, cognitive impairment, and short life expectancyu003cbru003e• Experience with electronic medical records,VerityZone:formtext4,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:License/Certification,AnswerValue:n/a,VerityZone:formtext5,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Position Type,AnswerValue:Full Time,VerityZone:formtext6,QuestionType:radio,ActualValueFromSolar:null},{QuestionName:Department Name,AnswerValue:Medicine / Division of Palliative Medicine,VerityZone:formtext17,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Equal Employment Opportunity,AnswerValue:The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. 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