Product Manager - Technology Cyber Risk Solutions

Profile

At Willis Towers Watson we’re creating new ways to understand, assess and quantify cyber risk – allowing our clients to make better decision and build effective security strategies.

The Product Manager – Technology, Cyber Risk Solutions will lead the implementation and ongoing development of the product roadmap for Willis Towers’ Watson’s cyber risk management solutions, specifically the Cyber Risk Profile Diagnostic (CRPD) and Cyber Quantified (CQ).

The Role

As a key member of the product team, you will contribute to strategy and direction, as well as identifying and agreeing tactical and operational priorities for product development and ensuring these are delivered. Using your knowledge and understanding of risk management and cyber security as well as internal and external feedback, you will ensure that our tools reflect and improve upon best practice in cyber risk management - and provide an effective, efficient, easy to use, reliable solution and well supported experience for our customers and channel partners. You will be responsible for effective execution of our technical product strategy though use of direct or matrix resources, including the project manager, developers and testers. You will run the user testing program and the curation of ideas and feedback, work with both internal and external stakeholders to prioritize fixes and enhancements, and work with the project manager to ensure that all releases are implemented to time, budget and specification.

Major Accountabilities:


Manage the implementation of the product roadmap for technical cyber risk solutions
Develop and maintain effective engagement with users and stakeholders, both internally and externally
Ensure delivery is effectively managed, and good project management practices are implemented to ensure effective delivery to time, budget and specification
Contribute to product strategy and direction
Facilitate and lead discussions on product development, capture inputs from stakeholders and maintain a prioritized list of improvements
Chair the operational governance body (CRPD working group)
Provide support to the Senior Director, Cyber Risk Management Solutions as required in order to ensure effective execution of strategy
Develop and deliver user training, including both in-person and online
Manage customer and stakeholder feedback processes
Ensure effective user support, both internally and externally
Provide oversight of the operational management of the technology solutions via the appointed external partner, ensuring that solutions are secure, robust, supported, responsive and available.
Develop a community of champions throughout the business to enable adoption and 1st line user support
Ensure any conflicts are resolved, and resource needs are clearly identified and articulated
Obtain and manage ongoing user feedback, ensuring products meet user requirements and expectations
Work to maximize the value from the products and associated data for both clients and WTW
Support marketing, communications and client acquisition activity
Deliver expertise to clients via consulting services, in support of our consulting team
Monitor external market developments to ensure we maintain product leadership


The Requirements


Expertise and experience in product management, leadership and delivery in an enterprise environment
A genuine interest in cyber risk and security, supported by a desire to innovate and deliver change
Excellent stakeholder management and interpersonal skills, including the ability to work in complex matrix organizations and across different cultures and geographies.
Excellent presentational skills and the ability to communicate effectively and concisely in writing, on the phone, or in person.
Evidence of successfully managing matrix resources in a global organization
Understanding and experience of project delivery, and understanding of software development processes and risks
Exceptional analytical skills and ability to apply these to some of the more complex challenges in security
Self-starter, able to take the initiative while working effectively as part of a strong team


Beneficial:


Expertise and experience in risk management (from a technical, enterprise risk, or insurance perspective)
Expertise and experience in cyber security, obtained within information security, as a consultant, IT risk specialist
Appropriate professional certifications in information security (CISSP, CISM, IISP etc.), project management and/or risk management


The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com at ****.

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity : Know your rights at ****.

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