Installation Coordinator

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Installation Coordinator
San Diego, CA
HUGHES TELEMATICS, INC.
Information is the fuel that drives our business. When plentiful, information enables sound business decisions. When well-analyzed, it has the power to effect change. When shared with others, it sparks improvement. At HUGHES Telematics, we are pioneering patented technologies and innovative services designed to harness the power of the vehicle information network - real-time, anytime. From reducing the cost of vehicle manufacturing, service and ownership to supercharging fleet productivity, safety and convenience, we are setting new standards in the vehicle Telematics industry. What could be achieved with the right information? Imagine the possibilities we have.
About Us
Networkfleet is a leading provider of wireless fleet management services that improve fleet operating efficiency by reducing fuel consumption, maintenance expenses and vehicle emissions. The company's technology combines patented remote diagnostic monitoring with GPS-based Automatic Vehicle Location (AVL) systems. With access to more than 50 patents issued or pending, the company received the 2008 AeA High Tech award and was a finalist in Connect's 2008 Most Innovative Product Award for clean technology. Founded in 1999, Networkfleet is a wholly-owned subsidiary of HUGHES Telematics, Inc. and is headquartered in San Diego, CA.
Installation Coordinator
San Diego, CA
Position Summary Description:
The Installation Coordinator will manage relationships with installation companies, customers and internal personnel, ensuring that customer installations are promptly completed and responded to in accordance with our SLA's to our customers. Position is responsible for resolving all inventory and invoicing issues between customers, Networkfleet and installation companies, receiving orders from SOS or customers and working with customers, internal departments and installation companies to coordinate anb track all aspects of a multi-step installation process, and escalating customer issues in an appropriate and timely manner in order to rapidly resolve issues. Will compile clear, concise, and accurate installation reports.
Key Area of Responsibilities:
Receives orders from SOS or customers and works with customer, internal departments and installation companies to coordinate and track all aspects of a multi-step installation process.
Acts as Project Manager for each Networkfleet installation. Tracks progress through order services, completion of pre-install checklists and installation steps. Is central point of contact for customer, installation companies, and internal departments during installation process. Coordinates and tracks scheduling of resources and communication with various parties during installation to meet customer SLA's. Registers vehicles.
Manages lists of orders (50-250 at a time), produces reports to track order status and performance vs service levels (time to complete each step of installation), using CLICK software, MS-Excel, MS-Access and various applications.
Escalate customer issues in an appropriate and timely manner in order to rapidly resolve issues and maintain SLA's and Customer Experience.
Provide input to product design so installation process and cycle time is manageable and customer experience with installation process is maximized.
Receives phone calls and emails directly from installation companies and customers on installation scheduling and issues. Troubleshoot to resolve issue and updates CLICK software.
Education:
Bachelor's Degree, 4 years of college or equivalent preferred.
Experience/Skills:
* Project Management, Dispatch, Scheduling, Routing and Customer Service experience required.
* Must be a self-starter, organized, detail oriented, and work with minimal supervision. Must exhibit knowledge and skill in MS Office
Hughes Telematics, Inc. is an Affirmative Action, Equal Opportunity Employer, M/F/D/V
Industry:
Sales

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