Community Health Worker - Oklahoma City/Tulsa OK amp Surrounding Areas

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Job Information
Humana
Community Health Worker - Oklahoma City/Tulsa, OK & Surrounding Areas
in
Oklahoma City
Oklahoma
Description
The Community Health Worker (Care Management Support Professional 1) contributes to the administration of care management. The individual in this role provides non-clinical support to the assessment and evaluation of member' needs and requirements to achieve or maintain optimal wellness by guiding member/families toward and facilitating interaction with appropriate resources for their care and wellbeing. Community Health Worker (Care Management Support Professional 1) assignments are typically straightforward and of moderate complexity.
Responsibilities
The Community Health Worker (Care Management Support Professional 1) builds visibility and credibility of Humana's products and services throughout the community via chats, posts, and interactions. The individual in this role engages new community members and strategizes methods to scale communities and drive connections among all community members. The Community Health Worker(Care Management Support Professional 1) understands their own work area professional concepts and standards, regulations, strategies, and operating standards. This individual makes decisions about their own work approach and priorities, and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.
Conduct in-person and telephonic non-clinical assessments to understand member care needs, preferences, and socioeconomic barriers, and evaluate the home environment as needed.
Work collaboratively with other Humana associates as a member of Humana's Care Management Support teams, including care managers and Wellness and Information Navigators
Serve as a member of enrollee multi-disciplinary care teams (MDT) as requested.
Assist member with scheduling physical health and behavioral health office visits and addressing barriers to appointment attendance.
Assess enrollee barriers to healthy living and accessing healthcare services and arrange necessary social services and supports.
Act as an enrollee advocate with providers, community resources, schools, and others, including accompanying member to provider office visits as requested.
Support enrollee compliance with their care plan, medication and treatment adherence.
Support enrollee self-management through the provision of culturally-appropriate health education and coaching.
Serve as a key knowledge source for community services and information for member and other Humana associates.
Attend Humana community events to connect with member and provide education on case management services.
Build and maintain relationships with providers and community resources to support enrollee identification and referrals.
Implement community assessments to identify community resource gaps.
Required Qualifications
Minimum two (2) years prior experience working with community resources, community health agencies/social service agencies (Area Agency on Aging, DME providers, Meal on Wheels etc.)
Decision making skills regarding own work approach/priorities, and work assignments, standards and resources.
Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.
Ability to manage multiple competing priorities and work in a very fast-paced environment.
Comprehensive knowledge of Microsoft Office Suite to include Word, Excel, PowerPoint and Access.
This role is considered member facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits.
Must have a separate room with a locked door that can be used as a home office, to ensure you have absolute and continuous privacy while you work.
Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required.
Must be passionate about contributing to an organization focused on continuously improving consumer experiences .
Must reside in the state of Oklahoma; travel within the state is expected to meet with members.
Preferred Qualifications
Associate's Degree.
Related clinical licensure or certification.
Experience with behavioral change, health promotion, coaching and wellness.
Bilingual preferred (Spanish, Native Tribal, Vietnamese or other).
Additional Information
Benefits
: Effective on the 1st day of employment;
Medical, Dental & Vision, Competitive 401k match, Paid Time Off (PTO) accruals, Tuition Reimbursement, Parental Leave & much more....
Typical Days/Hours
: Monday - Friday; 8:00am - 5:00pm Central Standard Time (CST).
Travel:
75%
, within the state of Oklahoma to meet with members and occasional travel to our Oklahoma City office location for staff meetings, training, etc.
Interview Format
As part of our hiring process, we will be using an exciting interviewing technology provided by Montage, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.
If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.
If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
Scheduled Weekly Hours
40

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