Desktop Support Technician - Military Veterans

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Description u003cbru003eu003cbru003eNGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the **MEMBERS ONLY**SIGN UP NOW***. team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, **MEMBERS ONLY**SIGN UP NOW***. will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.u003cbru003eu003cbru003eAt **MEMBERS ONLY**SIGN UP NOW***., we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at **MEMBERS ONLY**SIGN UP NOW***. will be a wise investment in your career and in yourself.u003cbru003eu003cbru003eJob Summary:u003cbru003eu003cbru003e**MEMBERS ONLY**SIGN UP NOW***. is seeking a Mid-level Desktop Support Technician to support a government site in WASHINGTON NAVY YARD as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.u003cbru003eu003cbru003ePrimary Responsibilitiesu003cbru003eu003cbru003e Assist junior technicians in resolving complex issuesu003cbru003eu003cbru003e Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)u003cbru003eu003cbru003e Serve as backup to the Site Operations Leadu003cbru003eu003cbru003eBasic Qualificationsu003cbru003eu003cbru003e US Citizenu003cbru003eu003cbru003e DoD Secret Clearanceu003cbru003eu003cbru003e HS diploma with 4 years of prior relevant experienceu003cbru003eu003cbru003e Valid DoD 8570 IAT Level II: Security or higher Certificationu003cbru003eu003cbru003e Must have demonstrated expertise in IT Enterprise Operationsu003cbru003eu003cbru003e Experience with Microsoft Windows OS, version 10u003cbru003eu003cbru003e Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management softwareu003cbru003eu003cbru003e Basic network troubleshooting skillsu003cbru003eu003cbru003e Excellent customer service skillsu003cbru003eu003cbru003e Excellent oral and written communication skills u003cbru003eu003cbru003ePreferred Qualificationsu003cbru003eu003cbru003e Organized and detail-orientedu003cbru003eu003cbru003e Strong leadership skillsu003cbru003eu003cbru003e Self-motivated/ self-directingu003cbru003eu003cbru003e Strong collaboration, prioritization, and adaptability skills required. Relationship buildingu003cbru003eu003cbru003e Ability to manage and prioritize own work, and that of their teamu003cbru003eu003cbru003e Independent decision makingu003cbru003eu003cbru003e Analytical thinking; thinking out of the boxu003cbru003eu003cbru003e Ability to effectively communicate with all organizational levels (SME to Senior Management)u003cbru003eu003cbru003e Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)u003cbru003eu003cbru003eSMIT-NMCIu003cbru003eu003cbru003ePay Range:Pay Range - -u003cbru003eu003cbru003e The **MEMBERS ONLY**SIGN UP NOW***. pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. u003cbru003eu003cbru003e REQNUMBER: R-00110793u003cbru003eu003cbru003eAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. **MEMBERS ONLY**SIGN UP NOW***. will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. **MEMBERS ONLY**SIGN UP NOW***. is an equal opportunity employer/disability/vet.u003cbru003eu003cbru003e

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