Library Collection and Technical Services Manager

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Job Description
Position Description
Join a library system engaged in community-driven services and over a half-million dollar annual materials budget to deliver an innovative and exciting future to residents of the beautiful Pacific Northwest. Tacoma Public Library (TPL), serves over 200,000 residents in Tacoma, through eight branches and online and outreach services.
We are seeking talented individuals to join our team, who:
Are strongly committed to listening to our community in order to deliver valued, needed and highly used library materials services;
Are committed to working to support and deliver high quality, innovative, customer-focused services;
Are passionate about racial equity and social justice;
Have demonstrated success in building collaborative, high performing teams and operations in partnerships across departments;
Have a vision and understanding of collection management and technical services with an eye to both current and future needs;
Are customer-focused; excellent communicator and supervisor with a proven ability to lead, develop and support staff;
Are results-oriented and committed to collaboration.
If you believe that the library can empower the community by bringing people together to discover, connect, create, learn, and thrive, your next leadership position may be at TPL!
Position Summary:
Leads and directs the operations and activities of Tacoma Public Library Collection and Technical Services Department including management, materials selection, collection maintenance, acquisitions, cataloging and metadata, digital collections, processing, distribution and Interlibrary Loan; responsible for the strategic development and maintenance of Library collections, resources and related services and activities; oversees development and implementation of departmental policies, plans and procedures that achieve Library goals and objectives and are responsive to community needs; participates in system-wide planning; evaluates community needs and trends; manages and maintains vendor relationships; addresses and resolves customer inquiries and complaints; represents the Library to the community; and supervises assigned personnel.
Supervisory Relationships:
Reports to the Assistant Library Director; supervises supervisory, professional and other assigned personnel.
Responsibilities
include:
Creates a customer-driven, collaborative, positive, productive and professional environment that delivers high-quality, effective collections and services that are responsive to the needs of customers and community
Oversees and directs department operations to ensure operational efficiency, high quality service delivery, and excellent customer service
Serves as a member of the leadership team and contributes to strategic, long-range and operational planning, program development and evaluation, resource development, budgeting, staff planning and development and allocation of resources in support of the Library's mission and goals
Directs the development and implementation of departmental priorities, plans, policies and procedures; develops annual and multi-year goals and objectives and monitors and reports progress towards meeting them
Evaluates the Library's collection services needs and ensures department services, priorities and materials align and support the Library vision, goals, initiatives, projects and branch service plans
Builds collaborative relationships with staff in a highly collegial, interdisciplinary environment based on customer-first initiatives
Analyzes system service requirements and recommends changes to improve operational efficiency and/or better serve the needs of the customer
Develops and administers the department's budget to support strategic goals of the Library and the needs of the community; monitors and authorizes expenditures
Hires, trains, supervises, coaches, disciplines, and evaluates the performance of personnel and consultant staff; ensures staff compliance with Library and departmental policies, procedures, and service standards
Responds to public and staff inquiries and facilitates the timely resolution of issues
Represents the Library to and interacts with community groups, outside organizations, and the general public; builds and maintains positive community partnerships
Manages vendor relationships and contractual agreements
Stays apprised of contemporary issues, trends and developments in collection and technical services, publishing and public library services; able to assess their relevance and apply to the Library as appropriate
Brings matters of public concern regarding waste, inefficiency, corruption, discrimination, and safety to the attention of Library management
Accurately communicates the Library's policies to staff and members of the public in all job-related contacts
Positively reflects Tacoma Public Library's mission, vision, and values to members of the public and staff
Performs other duties as assigned or required
Qualifications
Graduation from a four-year college or university, an MLS degree from an ALA accredited library school program;
2 years progressively responsible experience working in collection development;
2 years of supervisory experience;
Desirable:
One year experience working in Acquisitions
State of Washington Librarian Certification
LICENSES, CERTIFICATES AND OTHER REQUIREMENTS:
A valid driver's License is required.
May occasionally require working evenings and weekends
Knowledge & Skills
Public library operations, programs, and services
Collection Services policies, procedures, and service standards
Current trends and developments in the Library and Publishing fields and in collection management and technical services
Collection acquisition, development, and maintenance principles and practices
Technical services, cataloging and processing principles and practices
Library technology and electronic resource management
Customer service standards and protocols
Preparing and administering budgets
Supervisory principles, practices, and methods
Demonstrating management-level leadership
Leading, supervising and developing staff and teams in a collaborative, customer-focused environment
Managing supply chain operations and applying lean principles and analysis to departmental functions
Managing relationships between customers and suppliers and collaborating successfully with departments and staff in a team-based environment
Analyzing data, processes and procedures, applying judgment in determining options and implementing solutions; using evidence in decision making and problem solving
Establishing effective working relationships with staff, public and peers
Critical thinking and problem solving in meeting the needs of customers
Fiscal responsibility in though and action
Efficiency in decision making and prioritization with operational and procedural concerns
Maintaining and upholding confidentiality and privacy rights
Effective organizational skills, including ability to multitask and manage multiple projects at the same time; adaptability to changing priorities to meet demands of the Library
Professional and effective written, oral and online communication with ability to readily adapt to diverse people and situations; active listening; facilitating communication across departments and locations
Selection Process & Supplemental Information
Interested individuals should apply online and attach resume and cover letter.
Be sure to answer the supplemental questions.
Applicants who meet the minimum qualifications will have their submitted materials and supplemental questionnaire scored. Candidates who pass the exam will be ranked on the eligible list for interview consideration. This position is covered by a Labor Agreement between the Tacoma Public Library and Local 117.
Individuals given a conditional offer of employment must also pass a background check. New employees must successfully complete a six month probationary period prior to obtaining permanent status in this classification.
Tacoma Public Library's Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate barriers and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.
Tacoma Public Library
Tacoma Public Library (TPL) has been an essential provider of free books, information, ideas, and education for more than 125 years. TPL's neighborhood libraries originated with Andrew Carnegie's visionary philanthropy at the turn of the 20th century and are being transformed into true centers of educational innovation and service--and vital community hubs--that continue to provide far more than free books and materials.
Learn more about the Tacoma Public Library and the services we provide at ****and connect with us on facebook , instagram , twitter , and LinkedIn to stay up to date on exciting things happening at the library, and to be notified of other career opportunities with us.
The City of Tacoma
Tacoma is one of the nation's healthiest, safest, and most playful cities. We have daily access to stunning natural surroundings and a great quality of life. We are Washington's most diverse big city, with arts, culture, libraries, parks, and recreational opportunities that are envied by much larger cities. We recognize how lucky we are, but we know we can make it even better -together.
Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim.
Propelled by significant developments such as the University of Washington Tacoma, the impressive and distinct Museum District, the bustling historic Theater District, Tacoma Link light rail system, the restored urban waterfront of the Thea Foss Waterway, the expansions of both the MultiCare and Franciscan health systems, and a significant influx of foreign direct investment in its downtown core, Tacoma has evolved considerably since the 1990s.
Tacoma boasts the state's highest density of art and history museums, and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city's vibrant commercial landscape. The iconic Tacoma Dome and magnificently restored Pantages Theater have endured as a high-demand venue for some of the largest names in the entertainment industry.
A magnet for families looking for affordable housing options in the Puget Sound area, Tacoma also draws those who prefer to live in a more urban downtown setting with competitively priced condos and apartments that feature panoramic mountain and water views.
Tacoma's natural beauty and proximity to the Puget Sound and Mount Rainier draws hikers, runners, bicyclists, and maritime enthusiasts to the area. Its lively social scene is infused with energy by thousands of students attending the University of Washington Tacoma, the University of Puget Sound, Pacific Lutheran University, the Evergreen State College Tacoma campus, and Tacoma Community College, as well as a number of local trade and technical colleges. Its prime location - just 20 minutes south of the Seattle-Tacoma International Airport, 30 miles north of the state capital in Olympia, and within 10 miles of the U.S. Department of Defense's premier military installation on the West Coast - only adds to Tacoma's desirability. To see a few of the great things Tacoma has to offer, view this YouTube Video!
Tacoma Public Library Stands Against Racism and White Supremacy Tacoma Public Library is opposed to white supremacy in all of its forms and is committed to fostering an organization that is actively anti-racist. We believe that Black Lives Matter. We are grieving with our black community and all communities of color who continue to be harmed by institutionalized racism. We are committed to being a trusted community resource available to all and will provide resources and public programs that seek to reflect the values of anti-racism and elevate the voices of Black, Indigenous, and People of Color (BIPOC).
Communication from the City of Tacoma:
We primarily communicate via e-mail during the application process. E-mails from Cityoftacoma.org and/or neogov.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.
The online application system requires you to enter a substantial amount of information. Be prepared to spend an hour or more entering the required information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.
For assistance with the application process or questions regarding this job announcement please **** by 4:00 pm on the closing date. This will allow us to assist you before the job announcement closes.
Closing Date/Time: 3/21/2022 5:00 PM Pacific
Job Address
Tacoma
Washington
United States
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Employer:
City of Tacoma, WA
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About City of Tacoma
Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim.
Tacoma boasts the state's highest density of art and history museums, and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city's vibrant commercial landscape. The iconic Tacoma Dome has endured as a high-demand venue for some of the largest names in the entertainment industry.
A magnet for families looking for affordable housing options in the Puget Sound area, Tacoma also draws those who prefer to live in a more urban downtown setting with competitively priced condos and apartments that feature panoramic mountain and water views.
Tacoma's natural beauty and proximity to the Puget Sound and Mount Rainier draws hikers, runners, bicyclists, and maritime enthusiasts to the area. Its lively social scene is infused with energy by thousands of students attending the University of Washington Tacoma, the University of Puget Sound, the Evergreen State College Tacoma campus, and Tacoma Community College, as well as a number of local trade and technical colleges. Its prime location – just 20 minutes south of the Seattle-Tacoma International Airport, 30 miles north of the state capital in Olympia, and within 10 miles of the U.S. Department of Defense's premier military installation on the West Coast – only adds to Tacoma's desirability. To see a few of the great things Tacoma has to offer, view our YouTube video!
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