Assistant Manager

Profile

Assistant Manager
The candidate will assist leadership team to ensure that Assessors are completely assessments timely on a daily basis by monitoring daily production reports. Identify opportunities to improve the assessment process. Partner with leadership team to prioritize changes to create efficiencies. Conduct regularly scheduled assessments based on client operating procedure guidelines determined by the business unit. Monitor organizational trends and partner with internal teams to assist in resolution as needed. Responsible for escalating organizational trends if/as directed by management. Monitor and track organizational remediations impacting business in a manner which is easily available to leadership to show the types of remediation, interdependent teams, ownership, and deadlines. Work with internal teams to ensure alignment with client audit results resulting in recommended review/content adjustments based on organizational need. Help create high level reports for management to identify key trends from the internal assessments. Assist Assessors in gathering key data, due dates and trends for organizational meetings. Ensure escalation process is followed as determined by management. Present work product to management and executives. Serve as an educator and internal performance assistant. Demonstrates the Firm’s core values. All other duties as assigned. Must have experience with Microsoft Office suite, particularly with Excel (advanced), Word, and Microsoft Outlook. Should have knowledge of CLS collection software. Must have High School Diploma/GED. Should have auditing experience – Documentation, Coordination of Meetings, Remediation, Evaluation of Trends. Project Management Experience required. Verbal and written communication skills a must. Understanding of the legal process is a plus. Must have understanding of consumer law processes and creditor/banking relationships.

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