Receptionist - Clinic

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Receptionist - Clinic','Part-time','Clinical Support','Days, 1 pm - 5 pm','Days, 1 pm - 5 pm','40','40','Occasional','Occasional','IOWA-COUNCIL BLUFFS-CHC PSYCHIATRIC ASSOCIATES MERCY CB','','!*!Job Summary
 
Contributes to the fulfillment of the CHI Health vision and mission.  Performs multiple clerical and reception duties for patients, physicians/providers and staff following established standards and procedures. Involved in the planning, implementation and evaluation of processes for integrating the mission into all activities of the clinic operations, as well as, participates with all organizational entities.
The incumbent reports directly to the Clinic Coordinator, Clinic Manager or Operations Director. The physicians, mental health providers, and clinic office specialists work together as a team to provide a continuum of health care needs.  In addition, position assignments, locations, scheduled hours may vary to assure provision of quality patient care.    
 
Essential Duties
 


Greets and directs the clients and other visitors in a prompt and courteous manner.  Utilizes skills to assure satisfied clients.
 

Notifies the providers of client’s arrival.  Monitors waiting time to ensure the client is seen within 15 minutes of the scheduled appointment time. 
 

Communicates a professional attitude with clients, visitors and other hospital personnel using language and materials based on the consideration of the client’s age, cognitive/physical abilities and/or developmental needs. 
 

Assures confidentiality of patient and other hospital information.
 

Effectively triage telephone calls and prioritize the needs of the caller.
 

Identify individuals calling in crisis situations and expeditiously connect caller to appropriate clinical personnel.
 

Recognize the vulnerability of individuals seeking information and consistently demonstrate respectful, sensitive, friendly, professional customer service.
 


Collects and records co-payments from patients, including accurate documentation of transactions, reconciliation of cash drawer receipts and prepares deposits.
 

Responsible for scheduling, canceling, rescheduling client appointments for physicians, nurse practitioners and psychologists.
 

Initiates the pulling, filing and tracking of client charts appropriate to patient care.  Checks and prepares charts for the following day and maintains patient charts through established procedures.','!*!QUALIFICATIONS
 
Experience
Previous experience in a medical setting preferred.
 
Education
High school graduate or equivalent with specialized training in typing, transcription, medical terminology and record keeping is preferred.  Equivalent education/experience will be considered.
 
Knowledge/Skills/AbilitiesMust have a strong personal initiative, organizational skills, problem solving skills and customer service skills.  Must possess the ability to perform multi-tasks in a high volume work environment. Must be able to communicate effectively, both in written and verbal form.  Must have ability to work effectively with many interruptions.  Must have computer skills and ability to use standard office equipment (i.e. phone, copier, fax machine, typewriter etc.) and software packages (such as Microsoft Office).  Must possess a positive attitude with a willingness to help others with a cooperative team spirit','We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.','2017-R0142215','CHI Health','Receptionist - Clinic

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