Clerk II - Customer Service Distribution

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:text,ActualValueFromSolar:null},{QuestionName:Auto req ID,AnswerValue:15192BR,VerityZone:autoreq,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Job Description,AnswerValue:u003ctable border= cellpadding= cellspacing= dir=ltr style=width:400px;border-collapse:collapse; width=400\u003eu003ctbodyu003eu003ctru003eu003ctd style=padding:0in 0in 0in 0in;vertical-align:bottom;\u003eu003cspan style=border:none windowtext 1.0pt;padding:0in;\u003eu003cfont style=color:undefined;font-family:arial,sans-serif;size:undefined;\u003eu003cfont style=font-size:12.0pt;\u003e1.u0026nbsp;u0026nbsp;Ru003cspan style=letter-spacing:-.1pt;\u003eesearch all claims; verifying their accuracy and validity using available resources including (but not limited to) EXE Selection Data and Loading Diagrams.u0026nbsp;u0026nbsp;u0026nbsp;Research includes verifying that the store was charged for the item reported short, validating the delivery date reported is correct and determining if the claim was entered within the allowed time frame, checking invoice against lists of audited loads, confirming in EXE, u0026nbsp;whether the product was selected - making note of the selector’s name and examining the loading diagram to determine whether the product was shipped to the correct store.u0026nbsp;u0026nbsp;Request physical count of warehouse slots and solicit input from Distribution Supervisors if necessary.u0026nbsp;u0026nbsp;Apply the current credit policies, and approve or reject claims based on the information gathered.u0026nbsp;u003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/spanu003eu003cbru003eu003cbru003eu003cbru003eu003cbru003eu003cspan style=letter-spacing:-.1pt;border:none windowtext 1.0pt;padding:0in;\u003eu003cfont style=color:undefined;font-family:arial,sans-serif;size:undefined;\u003eu003cfont style=font-size:12.0pt;\u003e2.u0026nbsp;u0026nbsp;u0026nbsp;Locate mis-loaded or mis-delivered pallets and au003c/fontu003eu003c/fontu003eu003c/spanu003eu003cspan style=border:none windowtext 1.0pt;padding:0in;\u003eu003cfont style=color:undefined;font-family:arial,sans-serif;size:undefined;\u003eu003cfont style=font-size:12.0pt;\u003errange for them to be transferred to the correct store or cu003cspan style=letter-spacing:-.1pt;\u003eharge and credit stores as appropriate.u003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/spanu003eu003cbru003eu0026nbsp;u003cbru003eu003cspan style=letter-spacing:-.1pt;border:none windowtext 1.0pt;padding:0in;\u003eu003cfont style=color:undefined;font-family:arial,sans-serif;size:undefined;\u003eu003cfont style=font-size:12.0pt;\u003e3.u0026nbsp;u0026nbsp;u0026nbsp;Analyze the type of claims received, watching for trends that could signify wide spread problems and forward information to upper management.u003c/fontu003eu003c/fontu003eu003c/spanu003eu003cbru003eu0026nbsp;u003cbru003eu003cspan style=border:none windowtext 1.0pt;padding:0in;\u003eu003cfont style=color:undefined;font-family:arial,sans-serif;size:undefined;\u003eu003cfont style=font-size:12.0pt;\u003e4.u0026nbsp;u0026nbsp;u0026nbsp;Respond to phone calls, answer store questions or direct calls to the appropriate person or department.u003c/fontu003eu003c/fontu003eu003c/spanu003eu003cbru003eu0026nbsp;u003cbru003eu003cspan style=border:none windowtext 1.0pt;padding:0in;\u003eu003cfont style=color:undefined;font-family:arial,sans-serif;size:undefined;\u003eu003cfont style=font-size:12.0pt;\u003e5.u0026nbsp;u0026nbsp;Take requests for store returns to warehouse and store to store transfers, obtain approval and coordinate the return/transfer with Transportation and Inventory Control.u003c/fontu003eu003c/fontu003eu003c/spanu003eu003cbru003eu003cbru003eu003cspan style=letter-spacing:-.1pt;border:none windowtext 1.0pt;padding:0in;\u003eu003cfont style=color:undefined;font-family:arial,sans-serif;size:undefined;\u003eu003cfont style=font-size:12.0pt;\u003e6.u0026nbsp;u0026nbsp;Notify store department managers when they have left off pallets.u003c/fontu003eu003c/fontu003eu003c/spanu003eu003cbru003eu0026nbsp;u003cbru003eu003cspan style=border:none windowtext 1.0pt;padding:0in;\u003eu003cfont style=color:undefined;font-family:arial,sans-serif;size:undefined;\u003eu003cfont style=font-size:12.0pt;\u003e7.u0026nbsp;u0026nbsp;u003cspan style=letter-spacing:-.1pt;\u003eCompile claim research into a database used to create reports that pinpoint problem areas for Distribution Operators.u0026nbsp;u003c/spanu003eDistribute claim information to warehouse operators/managers via ISP generated reports to facilitate research and claim resolution.u003c/fontu003eu003c/fontu003eu003c/spanu003eu003cbru003eu0026nbsp;u003cbru003eu003cspan style=border:none windowtext 1.0pt;padding:0in;\u003eu003cfont style=color:undefined;font-family:arial,sans-serif;size:undefined;\u003eu003cfont style=font-size:12.0pt;\u003e8. Process requests for Fresh Food rush orders.u003c/fontu003eu003c/fontu003eu003c/spanu003eu003cbru003eu0026nbsp;u003cbru003eu003cspan style=letter-spacing:-.1pt;border:none windowtext 1.0pt;padding:0in;\u003eu003cfont style=color:undefined;font-family:arial,sans-serif;size:undefined;\u003eu003cfont style=font-size:12.0pt;\u003e9.u0026nbsp; Maintain an accurate filing system for storeu0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp; u0026nbsp;u0026nbsp;u0026nbsp;claimu0026nbsp;research and loading diagrams.u003c/fontu003eu003c/fontu003eu003c/spanu003eu003cbru003eu0026nbsp;u003cbru003eu0026nbsp;u003c/tdu003eu003c/tru003eu003ctr style=height:8px;\u003eu003ctd style=padding:0in 0in 0in 0in;height:8px;vertical-align:bottom;\u003eu003cstrongu003eu003cfont style=color:undefined;font-family:arial,sans-serif;size:undefined;\u003eu003cfont style=font-size:12.0pt;\u003eEssential Skills :u003c/fontu003eu003c/fontu003eu003c/strongu003eu003c/tdu003eu003c/tru003eu003ctr style=height:8px;\u003eu003ctd style=padding:0in 0in 0in 0in;height:8px;vertical-align:bottom;\u003eu0026nbsp;u003c/tdu003eu003c/tru003eu003c/tbodyu003eu003c/tableu003eu0026nbsp;u003ctable border= cellpadding= cellspacing= dir=ltr style=width:400px;border-collapse:collapse; width=400\u003eu003ctbodyu003eu003ctru003eu003ctd style=padding:0in 0in 0in 0in;vertical-align:bottom;\u003eu003cfont style=color:undefined;font-family:arial,sans-serif;size:undefined;\u003eu003cfont style=font-size:12.0pt;\u003eSpecialized Knowledge needed for job performance:u003cbru003eu003cbru003eu003cspan style=letter-spacing:-.1pt;border:none windowtext 1.0pt;padding:0in;\u003eEXE / Microsoftu0026nbsp;u0026nbsp;Office / Service Nowu0026nbsp;u0026nbsp;/ Store Delivery Claims System/ TMS/ Sansara/ Understanding ofu0026nbsp;u0026nbsp;Store Ledger System, Knowledge of Distribution/Transportation Operations.u003c/spanu003eu003cbru003eu003cbru003eu003cbru003eSpecial Skills:u003cbru003eExcellent verbal and written communication skills are necessary as the individual will interact frequently with store and warehouse managers to handle customer service issues.u003cbru003eu003cbru003eMust possess a high level of customer service skills, attention to detail, excellent organization skills, good communication skills, ability to manage priorities and work independently.u0026nbsp;u003cbru003eu003cbru003eKnowledge of Microsoft is necessary.u003c/fontu003eu003c/fontu003eu003c/tdu003eu003c/tru003eu003c/tbodyu003eu003c/tableu003eu0026nbsp;u003cbru003eu0026nbsp;,VerityZone:formtext38,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Job Status,AnswerValue:Full-Time (40 Hours),VerityZone:formtext59,QuestionType:checkbox,ActualValueFromSolar:null},{QuestionName:FLSA,AnswerValue:Non-Exempt ,VerityZone:formtext40,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Posting Title,AnswerValue:Senior Customer Service Clerk,VerityZone:formtext43,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Department Name,AnswerValue:Customer Service,VerityZone:formtext39,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Jessup ,VerityZone:formtext41,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:State,AnswerValue:Maryland,VerityZone:formtext42,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Job Category,AnswerValue:Distribution,VerityZone:formtext44,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Essential Skills,AnswerValue:u003ctable border= cellpadding= cellspacing= dir=ltr style=width:400px;border-collapse:collapse; 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verifying their accuracy and validity using available resources including (but not limited to) EXE Selection Data and Loading Diagrams.u0026nbsp;u0026nbsp;u0026nbsp;Research includes verifying that the store was charged for the item reported short, validating the delivery date reported is correct and determining if the claim was entered within the allowed time frame, checking invoice against lists of audited loads, confirming in EXE, u0026nbsp;whether the product was selected - making note of the selector’s name and examining the loading diagram to determine whether the product was shipped to the correct store.u0026nbsp;u0026nbsp;Request physical count of warehouse slots and solicit input from Distribution Supervisors if necessary.u0026nbsp;u0026nbsp;Apply the current credit policies, and approve or reject claims based on the information gathered.u0026nbsp;u003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/spanu003eu003cbru003eu003cbru003eu003cbru003eu003cbru003eu003cspan style=\letter-spacing:-.1pt;border:none windowtext 1.0pt;padding:0in;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:12.0pt;\\u003e2.u0026nbsp;u0026nbsp;u0026nbsp;Locate mis-loaded or mis-delivered pallets and au003c/fontu003eu003c/fontu003eu003c/spanu003eu003cspan style=\border:none windowtext 1.0pt;padding:0in;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:12.0pt;\\u003errange for them to be transferred to the correct store or cu003cspan style=\letter-spacing:-.1pt;\\u003eharge and credit stores as appropriate.u003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/spanu003eu003cbru003eu0026nbsp;u003cbru003eu003cspan style=\letter-spacing:-.1pt;border:none windowtext 1.0pt;padding:0in;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:12.0pt;\\u003e3.u0026nbsp;u0026nbsp;u0026nbsp;Analyze the type of claims received, watching for trends that could signify wide spread problems and forward information to upper management.u003c/fontu003eu003c/fontu003eu003c/spanu003eu003cbru003eu0026nbsp;u003cbru003eu003cspan style=\border:none windowtext 1.0pt;padding:0in;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:12.0pt;\\u003e4.u0026nbsp;u0026nbsp;u0026nbsp;Respond to phone calls, answer store questions or direct calls to the appropriate person or department.u003c/fontu003eu003c/fontu003eu003c/spanu003eu003cbru003eu0026nbsp;u003cbru003eu003cspan style=\border:none windowtext 1.0pt;padding:0in;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:12.0pt;\\u003e5.u0026nbsp;u0026nbsp;Take requests for store returns to warehouse and store to store transfers, obtain approval and coordinate the return/transfer with Transportation and Inventory Control.u003c/fontu003eu003c/fontu003eu003c/spanu003eu003cbru003eu003cbru003eu003cspan style=\letter-spacing:-.1pt;border:none windowtext 1.0pt;padding:0in;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:12.0pt;\\u003e6.u0026nbsp;u0026nbsp;Notify store department managers when they have left off pallets.u003c/fontu003eu003c/fontu003eu003c/spanu003eu003cbru003eu0026nbsp;u003cbru003eu003cspan style=\border:none windowtext 1.0pt;padding:0in;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:12.0pt;\\u003e7.u0026nbsp;u0026nbsp;u003cspan style=\letter-spacing:-.1pt;\\u003eCompile claim research into a database used to create reports that pinpoint problem areas for Distribution Operators.u0026nbsp;u003c/spanu003eDistribute claim information to warehouse operators/managers via ISP generated reports to facilitate research and claim resolution.u003c/fontu003eu003c/fontu003eu003c/spanu003eu003cbru003eu0026nbsp;u003cbru003eu003cspan style=\border:none windowtext 1.0pt;padding:0in;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:12.0pt;\\u003e8. Process requests for Fresh Food rush orders.u003c/fontu003eu003c/fontu003eu003c/spanu003eu003cbru003eu0026nbsp;u003cbru003eu003cspan style=\letter-spacing:-.1pt;border:none windowtext 1.0pt;padding:0in;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:12.0pt;\\u003e9.u0026nbsp; Maintain an accurate filing system for storeu0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp; u0026nbsp;u0026nbsp;u0026nbsp;claimu0026nbsp;research and loading diagrams.u003c/fontu003eu003c/fontu003eu003c/spanu003eu003cbru003eu0026nbsp;u003cbru003eu0026nbsp;u003c/tdu003eu003c/tru003eu003ctr style=\height:8px;\\u003eu003ctd style=\padding:0in 0in 0in 0in;height:8px;vertical-align:bottom;\\u003eu003cstrongu003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:12.0pt;\\u003eEssential Skills :u003c/fontu003eu003c/fontu003eu003c/strongu003eu003c/tdu003eu003c/tru003eu003ctr style=\height:8px;\\u003eu003ctd style=\padding:0in 0in 0in 0in;height:8px;vertical-align:bottom;\\u003eu0026nbsp;u003c/tdu003eu003c/tru003eu003c/tbodyu003eu003c/tableu003eu0026nbsp;u003ctable border=\\ cellpadding=\\ cellspacing=\\ dir=\ltr\ style=\width:400px;border-collapse:collapse;\ width=\400\\u003eu003ctbodyu003eu003ctru003eu003ctd style=\padding:0in 0in 0in 0in;vertical-align:bottom;\\u003eu003cfont style=\color:undefined;font-family:arial,sans-serif;size:undefined;\\u003eu003cfont style=\font-size:12.0pt;\\u003eSpecialized Knowledge needed for job performance:u003cbru003eu003cbru003eu003cspan style=\letter-spacing:-.1pt;border:none windowtext 1.0pt;padding:0in;\\u003eEXE / Microsoftu0026nbsp;u0026nbsp;Office / Service Nowu0026nbsp;u0026nbsp;/ Store Delivery Claims System/ TMS/ Sansara/ Understanding ofu0026nbsp;u0026nbsp;Store Ledger System, Knowledge of Distribution/Transportation Operations.u003c/spanu003eu003cbru003eu003cbru003eu003cbru003eSpecial Skills:u003cbru003eExcellent verbal and written communication skills are necessary as the individual will interact frequently with store and warehouse managers to handle customer service issues.u003cbru003eu003cbru003eMust possess a high level of customer service skills, attention to detail, excellent organization skills, good communication skills, ability to manage priorities and work independently.u0026nbsp;u003cbru003eu003cbru003eKnowledge of Microsoft is necessary.u003c/fontu003eu003c/fontu003eu003c/tdu003eu003c/tru003eu003c/tbodyu003eu003c/tableu003eu0026nbsp;u003cbru003eu0026nbsp;,hiringOrganization:{name:Giant Food,sameAs:\,@type:Organization},identifier:{name:Giant Food,@type:PropertyValue,value:15192BR},jobLocation:{address:{addressCountry:USA,addressLocality:Jessup,addressRegion:MD,postalCode:\,streetAddress:\,@type:PostalAddress},@type:Place},title:Senior Customer Service Clerk,@type:JobPosting,validThrough:2021-09-13T23:59:59}u003c/scriptu003e,CustomWebTrackerResponse:[],Abc:0,SolarErrorOccurred:false,ShowSimilarJobs:false,SkillsFields:null} capture-escaped-parsed-value=preloadResponse />

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