Senior Product Manager - Employee Content

Profile

**MEMBERS ONLY**SIGN UP NOW***.
**MEMBERS ONLY**SIGN UP NOW***.
is hiring a Senior Product Manager
for our Employee Content team. **MEMBERS ONLY**SIGN UP NOW***. is the USA’s largest consumer electronics retailer, offering advice, service and convenience at competitive prices to consumers who visit its App, websites and stores more than 1.5 billion times each year. Be a key part of **MEMBERS ONLY**SIGN UP NOW***.'s growth with the People Technology Product Team. The Employee Content product is a top strategic product in our People Technology product portfolio. This team is responsible for cocreating the strategy with our leadership, building human centered digital experiences and supporting capabilities that will revolutionize how employees will engage and thrive inside and outside of the work environment.

General Job Overview:
**MEMBERS ONLY**SIGN UP NOW***. has bold vision and aggressive goals to be in the Fortune’s 100 Best Companies to Work For by 2025 (or sooner) and the Employee Content product role is a critical role in enabling this vision and goal. You belong at **MEMBERS ONLY**SIGN UP NOW***. if you aspire to power: an experience where any employee can get any company, customer or work question answered instantly. As **MEMBERS ONLY**SIGN UP NOW***., we are known for our expertise. Picture an employee digital experience where the collective expertise is milliseconds away!
a method where personalized, contextual information is targeted to an employee before they ask
a convenient and lovable experience which any employee would use while working or not
anything about an employee’s work/life relationship with **MEMBERS ONLY**SIGN UP NOW***. is magically accessible
You will be at the center of this magic. You will partner with your product team members representing UX, Engineering, and Research to design, build and launch new features that will meet both customer/employee needs and business objectives. As a champion of your strategy and customers, you will help shape the strategy and alignment from key stakeholders across the organization. Stakeholders include members of Corporate Communications, Human Resources, and others keenly interested in communicating with workers to help them in the moment.

Employee Content will include a portal, knowledge base(s), search, messaging, personalization, and audience targeting, built on the Service Now platform. This role will also act as the product manager for other areas interested in Service Now (Information Technology Service Management (ITSM), Information Technology Infrastructure Library (ITIL), Human Resources Case Management, and others). Bringing value to these stakeholders to align on a “what” and “why” – in tight collaboration with your team to balance feasibility and effort. You would have a history in cocreating Objectives and Key Results (OKR’s) to aspire for on a quarterly basis – to ensure features prioritized align well.

You will have a proven track record of owning and delivering world-class work, ideally for a large retail company. You should be data driven and a self-starter who is comfortable with ambiguity and can manage multiple projects simultaneously and, along with your team, drive them to completion. You should also have a passion for ensuring our workforce is championed and advocated with each feature proposed.

Responsibilities Include:
Generate and implement big ideas to drive business improvements, innovation, and scale
Identify new opportunities, define the business case and drive organizational alignment/co-creation with affected stakeholders.
Set the strategic vision and tactical priorities for Workforce Management based on rigorous analytics.
Own and deliver on key customer experience, engagement and business metrics including employee turnover, revenue per employee, and customer satisfaction (Net Promotor Score).
Prioritize and plan the resources needed to deliver key projects on budget and on time.
Minimum Qualifications
7 years experience in product management
4 years in digital product management
5 years of experience owning and driving end-to-end product requirements across multiple technology teams. Able to prioritize complex and often competing deliverables, and run large meetings with technical and business leaders.
Proven track record of owning and delivering innovative experiences to customers. Demonstrated ability to translate customer needs into business and product requirements.
Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, evaluate outcomes and challenge conventional wisdom.
Experience with varied software delivery methodologies such as forms of Agile Development, and/or Lean Development.
Strong and articulate communicator; able to influence both peers and executives. Strong written communication and presentation skills
Preferred Qualifications:
Masters of Business Administration
Willingness to roll up your sleeves and do whatever is necessary; general manager/owner mentality
Experience developing user interfaces for small screens, large

Company info

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