CLINIC RECEPTIONIST-SCHEDULER WEEKENDS

Profile

CLINIC RECEPTIONIST-SCHEDULER WEEKENDS','Part-time','Administrative/Clerical','Days','Days','24','24','Every','Every','IOWA-CENTERVILLE-MERCY MEDICAL CENTER','','!*!ESSENTIAL FUNCTIONS:
Behavior Standards:

Demonstrates professional, appropriate, effective and tactful written, verbal, and nonverbal communication with patient, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance clinic image.
Demonstrates positive professional customer service being respectful of all patients, co-workers and providers, treating all with equality regardless of their sex, color, race, medical problem, sexual orientation, religion or socio-economic status.
Demonstrates a positive attitude by smiling and being courteous to all patients, co-workers and providers, making every effort to be non-judgmental with comments and conversation.
Acknowledges patient’s rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations.
Proactively acts as patient advocate, responding with empathy and respect to resolve patient concerns and recognizes opportunities for improvement through patient concerns.
Complies with dress code and strives to act professionally in words and actions at all times.
Participates effectively as a team member in the clinic being accountable, helpful and welcoming to co-workers, providers and patients.
Proactively continues to educate self to provide quality care and improve professional skills.
 
Responsibilities:

Effectively maintains physician(s) scheduling preferences and schedules accordingly
Actively maintains scheduling wait lists and bump lists
Monitors no show list to ensure adherence to policy
Utilizes professional and tactful communication skills to enhance clinic image.
Utilizes clinical staff to evaluate and determine priority situations.
Proactively serves as a patient advocate by utilizing courteous and professional etiquette at all times reflecting positive tone and speaking distinctly with poise, tact and assurance.
Proactively serves as a patient advocate by assuring the conveyance of accurate and complete messages to appropriate personnel.
Efficiently and effectively routes and/or responds to incoming calls by following clinic protocol.
Ensures registration operations are met on a daily basis.
 
MARGINAL FUNCTIONS:

Work includes cross coverage in other clinic areas as team needs.
Maintains orderly, neat appearance of work area.
Misc. office duties (i.e. copying, filing, retrieval of films/medical records).
Assists in a variety of clinic specific functions to facilitate effective and efficient flow of services throughout the clinic (i.e. reception, accounting, lab, and nursing).
 ','!*!MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:


High School Diploma or equivalency.

Specialized or technical training such as would be ac­quired in a college or technical school (i.e. coding, medical assistant). 

A minimum of two-years current experience with health insurance provider rules and regulations. 

Knowledge of: Medical office practices and proce­dures, mathematics, office equipment, medical terminology, clinic policies and procedures, data entry and basic computer experience.
 ','We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.','2018-R0147243','Mercy Medical Center','CLINIC RECEPTIONIST-SCHEDULER WEEKENDS

Company info

Sign Up Now - WashingtondcCrossing.com