Help Desk Analyst 1 - Remote

Profile

:,ActualValueFromSolar:null},{QuestionName:External Title,AnswerValue:Help Desk Analyst 1 - Remote,VerityZone:formtext4,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Employment Type,AnswerValue:Full-time ,VerityZone:formtext16,QuestionType:radio,ActualValueFromSolar:null},{QuestionName:About Us,AnswerValue:u003cpu003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eu003ca href=****target=_blank\u003e**MEMBERS ONLY**SIGN UP NOW***..u003c/au003eu0026nbsp;(NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includesu003cstrongu003eu0026nbsp;u003c/strongu003esome of the most recognized names in real estate: u003ca href=****target=_blank\u003eBetter Homes and Gardens® Real Estateu003c/au003e, u003ca href=****target=_blank\u003eCentury 21®u003c/au003e, u003ca href=****target=_blank\u003eColdwell Banker®u003c/au003e, u003ca href=****target=_blank\u003eColdwell Banker Commercial®u003c/au003e, u003ca href=****target=_blank\u003eCorcoran®u003c/au003e, u003ca href=****target=_blank\u003eERA®u003c/au003e, u003ca href=****target=_blank\u003eSothebyu0027s International Realty®u003c/au003e. Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogyu0027s affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories.u003c/spanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cbru003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eAt Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. u003cstrongu003eWe pursue talent u003c/strongu003e– strategic thinkers who are eager to innovate, focused on execution and accountable for results. u003cstrongu003eWe value diversity u003c/strongu003e– respecting backgrounds, cultures, perspectives.u003c/spanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cbru003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eYou’ll find our commitment to diversity reflected in our achievements:u003c/spanu003eu003c/spanu003eu003c/pu003eu003culu003eu003cliu003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eForbes 2020 Best Employers for Diversity.u003c/spanu003eu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eRecognized on the 2020 Human Rights Campaign u003ca href=****target=_blank\u003eCorporate Equality Index u003c/au003e.u003c/spanu003eu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eRecognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.u003c/spanu003eu003c/spanu003eu003c/liu003eu003cliu003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eFirst residential real estate company to endorse theu0026nbsp;u003ca href=****Act target=_blank\u003eEquality Actu003c/au003eu0026nbsp;and fully supportu0026nbsp;u003ca href=****1447 target=_blank\u003e H.R. 1447u003c/au003eu0026nbsp;amending the Fair Housing Act to include LGBTQ as protected classes.u003c/spanu003eu003c/spanu003eu003c/liu003eu003c/ulu003eu003cpu003eu003cbru003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eWith diversity, we succeed together. We hope you’ll join us.u003c/spanu003eu003c/spanu003eu003c/pu003eu003cpu003eu0026nbsp;u003c/pu003eu003cpu003eu003cspan style=font-size:16px;\u003eu003cspan style=font-family:Verdana,Geneva,sans-serif;\u003eCartus is theu0026nbsp;u003ca href=****target=_blank\u003etrusted industry leaderu003c/au003e, guiding clients through thousands of corporate relocation programs, large and small, unique and complex. Ideally equipped to lead, Cartus is ready to help your business – whenever, wherever your relocation program is headed. For more than 60 years, Cartus has helped relocating employees and their families find their way to new homes, new communities, and new experiences. We do it through an unwavering focus on listening and delivering services, solutions, and expertise that respond to their needs and the needs of their companies around the world. Whatever the move or location, we couple personal attention with the expertise gained through more thanu0026nbsp;4 million moves and a diverse client base.u003c/spanu003eu003c/spanu003eu003c/pu003eu003cpu003eu0026nbsp;u003c/pu003e,VerityZone:formtext36,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:EEO Statement,AnswerValue:EOE AA M/F/Vet/Disability,VerityZone:formtext34,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:State/Province/Region,AnswerValue:Connecticut ,VerityZone:formtext25,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Danbury,VerityZone:formtext19,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Company,AnswerValue:Cartus,VerityZone:formtext1,QuestionType:single-select,ActualValueFromSolar:null}],GQId:3040,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:9441BR,Title:Help Desk Analyst 1 - Remote,JobSiteId:7080,Link:****{Responsive_AdvancedCSS: /* Text Alignment */#N##N#.linkContainer.backgroundColor.LinkPadding.headerLinkContainer.ng-scope,#N#.homeFooterWrapper {#N##T#text-align: center;#N#}#N##N#/* Colors */#N##N#.mainInitialContainer .widgetSidebar,#N#.footerLink.responsiveWidth.ng-scope {#N##T#border: none;#N#}#N##N#/* Dimensions */#N##N#.gateway .welcomeBanner,#N#.gateway .welcomeBanner .welcome {#N##T#width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] {#N##T#width: 100%;#N#}#N##N#@media screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome {#N##T##T#width: 381px;#N##T##T#max-width: 35%;#N##T##T#/*min-width: 25%;*/#N##T#}#N##N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#width: 759px;#N##T##T#max-width: 65%;#N##T#}#N##N#}#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope {#N##T#width: 1200px;#N#}#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope,#N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#max-width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] img {#N##T#width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] img,#N#.pageHeader,#N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#height: auto;#N#}#N##N#@media only screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome .welcomeLiner,#N##T#.gateway .welcomeBanner .backgroundImageWrapperLink,#N##T#.gateway .welcomeBanner div[configurable-image] img {#N##T##T#height: 245px;#N##T#}#N##N#}#N##N#/* Padding */#N##N#@media screen and (min-width: 1260px) {#N##N##T#.mainInitialContainer .widgetSidebar {#N##T##T#padding-right: 8px;#N##T#}#N##N#}#N##N#/* Margins */#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope {#N##T#margin: auto;#N#}#N##N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#margin: 1em auto;#N#}#N##N#@media screen and (max-width: 1259px) {#N##N##T#.gateway .welcomeBanner div[configurable-image] img {#N##T##T#margin-left: 0;#N##T#}#N##N#}#N##N#/* Display Properties */#N##N##resumeBuilderBox {#N##T#display: none;#N#}#N##N#@media only screen and (max-width: 900px) {#N##N##T#.gateway .welcomeBanner,#N##T#.gateway .welcomeBanner .welcome,#N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#display: block;#N##T#}#N##N#}#N##N#@media only screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome,#N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#display: inline-block;#N##T#}#N##N#}#N##N#/* Object Fit Properties */#N##N#.gateway .welcomeBanner .backgroundImageWrapperLink img {#N##T#object-fit: cover;#N#}#N##N#/* Position Properties */#N##N#.mainInitialContainer .widgetSidebar {#N##T#position: relative;#N##T#top: auto;#N##T#left: auto;#N##T#right: auto;#N##T#bottom: auto;#N#}#N##consent_blackbar{#N# display: block;#N# position: fixed;#N# bottom: 0;#N# z-index: 999999;#N# opacity: 1; 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It is also often, one of the first human contacts a customer has with Cartus. It is critically important to Cartus that the help desk function effectively and efficiently because computer and system related problems can severely impact business operations as well as customer experience.u003cbru003eu003cbru003eVery good help desk staff need to resolve issues quickly, while leaving the perception with the client of an organized, professional, friendly and competent IT department. For this reason, personal traits such as attention to detail and communication skills are important characteristics of good help desk staffu003cspan style=\color:#515151\\u003e.u003c/spanu003eu003cbru003eu003cbru003eThe Cartus Help Desk is unique in that issues are reported from a wide group of users; employees, customers and suppliers. Many issues are process related, as opposed to strictly IT related.u003c/spanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cbru003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cstrongu003eMain Job Tasks and Responsibilities:u003c/strongu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003culu003eu003cliu003eu003cpu003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eProvide first-level contact and problem resolution for all users with hardware, software and applications problems via phone or email while adhering to Cartus Standards u0026amp; other security policies. u003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eResolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases. u003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eUses advanced troubleshooting skills. u003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eCourteously obtain and convey concise problem information for external and internal service personnel. u003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eProvide accurate and timely logging of problems and resolution for problems in the problem management database. u003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eEscalate problems as appropriate following HD procedures. u003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eAct as a liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communications with customers during the problem resolution process. u003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eUtilizes superior customer service skillsu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eAssists with projects as necessaryu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eProposes and implements service desk process improvementsu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cliu003eu003cpu003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eProvide escalated local/remote support and troubleshooting across all geo-locations (US, EMEA, APAC)u003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003c/ulu003eu003cpu003eu0026nbsp;u003c/pu003eu003cpu003eu003cstrongu003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eExperience and Skills Required:u003c/spanu003eu003c/spanu003eu003c/strongu003eu003c/pu003eu003culu003eu003cli style=\margin-left:8px\\u003eu003cpu003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eMinimum 2 years Help Desk experience preferredu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cpu003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eu003cspan style=\color:#333333\\u003eCertifications preferred: HDI, ITIL, KCS, A , Net u003c/spanu003eu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cpu003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eDemonstrated ability to effectively communicate by phone or in person. u003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cpu003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eDemonstrated writing ability. u003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cpu003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eDemonstrated ability to achieve successful outcomes in handling difficult situations and customers. u003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cpu003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eKnowledge of information technology. u003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cpu003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eDemonstrated analytical and troubleshooting skills—able to report on metrics u003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cpu003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eDemonstrated ability to work in a fast paced, intense HD environment. u003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cpu003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eShows initiative and acts independently to resolve problems. u003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cpu003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eWorks well under pressureu0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp;u0026nbsp; u003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cpu003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eAbility to prioritize worku003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cpu003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eDemonstrates flexibility and embraces changeu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cpu003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eAble to work overtime or change shift hours to cover team members when requiredu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cpu003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eCan work remotely and self-manageu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003cli style=\margin-left:8px\\u003eu003cpu003eu003cspan style=\font-size:16px;\\u003eu003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eAbility to collaborate with team members and internal support teamsu003cbru003eu003cbru003eu003cbru003e#LI-KG1u003cbru003e#LI-Remoteu003c/spanu003eu003c/spanu003eu003c/pu003eu003c/liu003eu003c/ulu003e,hiringOrganization:{name:Realogy,sameAs:\,@type:Organization},identifier:{name:Realogy,@type:PropertyValue,value:9441BR},jobLocation:{address:{addressCountry:USA,addressLocality:Danbury,addressRegion:CT,postalCode:6810,streetAddress:\,@type:PostalAddress},@type:Place},title:Help Desk Analyst 1 - Remote,@type:JobPosting,validThrough:2022-04-23T23:59:59}u003c/scriptu003e,CustomWebTrackerResponse:[],Abc:0,SolarErrorOccurred:false} capture-escaped-parsed-value=preloadResponse />

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