IT Business Systems Analyst II

Profile

IT Business Systems Analyst II
Salt Lake City, UT
General Function
Reviews, analyzes, and evaluates business systems, processes, and customer needs. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs. Works with software developers to assist in transitioning software requirements into detailed system designs. Relies on experience and judgment to plan and accomplish goals. Provides consultation on complex projects. A wide degree of creativity and latitude is expected. Provides secondary support services to assist in root cause analysis of issues. Provides secondary software testing services to support software development efforts. Establishes effective working relationships with customers, Process Engineers, management, validators, developers, and end users.
Reporting Function
This position reports to
an IT Applications Development Supervisor or to the Informatics Product Manager
Essential Functions
1.
Works collaboratively with internal and/or external customers.
2.
Documents and evaluates existing business processes and procedures using flowcharts, data flow diagrams, etc. as appropriate.
·
Documents business needs being satisfied by existing processes
·
Documents existing processes and procedures
·
Analyzes existing processes and procedures
·
May perform light (e.g., single department, simple work flow) process improvement analysis. Will refer customer to Process Engineer if more extensive work is warranted
3.
Elicits and documents in writing: business, system, user, and functional requirements of IT solution.
4.
Presents possible alternative approaches for a solution, clearly communicating both verbally and in writing to all stakeholders.
5.
Works with all stakeholders to come to a consensus on the best
alternative to effectively meet the business objectives, eliminating unnecessary work, rework, and redundancy
6.
Designs and documents the solution, including requirements, screen mock-ups, and flow diagrams.
7.
Assists software developers in producing detailed system designs and ensures the designs are consistent with the documented system requirements.
Requirements
Job Qualifications
Education/Credentials required
·
Bachelor’s degree in Business or a computer-related area plus four years of experience in a business analysis or closely role, or a High School diploma, or equivalent, plus six years of experience in a business analysis or closely related role
Experience/Skills required
·
Expertise in variety of IT applications or business process mapping concepts, practices, and procedures
Experience/Skills preferred
·
One year identifying and documenting requirements
·
One year experience with software development lifecycle
Physical and other requirements
·
Regular and reliable attendance
·
Excellent customer service skills
·
Ability to work well with others
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Ability to work long hours as needed
·
Ability to sit and/or stand for extensive periods of time
·
Must have a degree of creativity, proactive energy, and latitude
·
Ability to communicate effectively in English, both written and verbal
·
Ability to communicate non-technical user needs to technical developers, and vice versa
·
M
ust rely on experience and judgment to plan and accomplish goals
·
Ability to lead and direct the work of others (vendor consulting work or project-oriented teams within ARUP)
·
Fine motor coordination
·
Good visual acuity
·
Mobility
·
Ability to organize work, to meet deadlines, and to work under stressful conditions
This position is responsible for conducting the business/systems analysis for the Salesforce.com Customer Relationship Management (CRM) application.
This position reports to the CRM Program Manager.
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