Analyst - Credit Debt Collection

Profile

, Romania

Job Family Group:

Finance

Worker Type:

Regular

Posting Start Date:

January 8, 2021

Business unit:

Experience Level:

Early Careers

Job Description:

As an Analyst Credit Debt Collection , you will be responsible for performing debt collection activities for Shell operating unit in the scope of Romania. This will require creating very good working relationships with the local Credit Team, OTC, Sales and other business partners. Having the ability to meet with the customers to discuss a range of issues but still maintain a solid relationship wherever possible.

Your main accountabilities would be:


Ensuring that customers debt are collected in line with contracted payment terms and in accordance with Downstream Credit Manual.
Adhering to the escalation process in carrying out the debt collection activities.
Managing release of credit blocked orders.
Handling customer queries as well as that of the Customer Service Center.
Coordinating with Sales and the business account reviews on assigned portfolios.
Investigating payment discrepancy reason if the customer fails to provide it in their remittance data.
Negotiating and recommend refinancing of overdue debts.


We are looking for:


Excellent interpersonal and communications skills , including advanced English knowledge.
1-2 years of relevant work experience .
Experience in performing call-outs and other collection efforts to third party customers.
Strategic thinking focused on Credit .
Customer and stakeholder-oriented.
Team working.
Relationship building.
Negotiations skills .


Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work.

In 2021 Shell is establishing a new office in Bucharest for B2B sales operations, focusing on fuel card distribution.

Why Work for Shell?


Honest, integrity and respect;
Feel free to speak your mind culture;
Health and safety rules;
Diversity & Inclusion culture;
An energy leader - Meaningful work in a company that is universally respected as a truly global energy leader (one of the world's biggest employers according to Fortune Global 500).
Vibrant community - Become a part of a highly driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Join us and have a real impact on the operations of one of the world's largest companies.


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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

According to the United Nations, the global population could increase to more than 10 billion people. A key role for society – and for Shell – is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently – to take part in developing tomorrow’s energy solutions today.

Company info

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