Certified Pharmacy Technician CII

Profile

Description

The Consultative Pharmacy Technician 2 certified Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Consultative Pharmacy Technician 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The Consultative Pharmacy Technician 2 addresses questions related to specific assigned area and assists with medication research. Triages calls that require consultation with a pharmacist. Makes outbound calls to patients to offer medication therapy management programs and schedules medication review sessions with consultative pharmacists. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Summary:

The CII Technician is responsible, under the supervision of a licensed Pharmacist, as permitted by the State Boards of Pharmacy, to process prescriptions received via facsimile or ePrescription for contracted hospice patients.

Essential Duties and Responsibilities:


Reconcile incoming non-controlled and controlled substance prescriptions complying with State and Federal laws and regulations
Input patient data and prescription information into pharmacy information management system per standard operating procedures
Recognize and interpret hand written and typed information from inbound prescriptions, including ability to read pharmacy sig codes
Perform follow-up with hospices/prescribers to obtain verbal clarification of prescription related issues or discrepancies as per pharmacy laws and regulations; including the required documentation
Remain available for inbound calls from prescribers or prescriber's agents with verbal clarifications for pending prescriptions
Respond to email requests and phone calls regarding CII medication inquiries accurately and timely
Practice active listening when speaking to customers to ensure the needs of the customer are met prior to completing inbound/outbound clarification calls
Proficient in current technology system(s) to perform the following tasks including but not limited to: entering and updating patient demographics, changing status of active and non-active patients, processing prescription information resulting in a medication profile or dispense based on standard operating procedures
Update prescriber information/preferences as required
Consistently produce quality of work that is above the industry average and meet clients service expectations
Provide superior customer service to our hospice partners by treating hospice personnel, prescribers and prescriber's office personnel with respect and dignity
Utilize fax system to refax prescriptions to prescribers as needed
Effectively de-escalate calls received by customers reporting service related complaints
Escalate to Patient Care Operations leadership any issues, concerns or observations that may impact the customer relationship
Perform other duties as assigned by the CII Supervisor, Manager or Team Lead


Required Qualifications


Requires High School Diploma
Must have an active Pharmacy Technician Tennessee license in TN
Must be a certified by the Pharmacy Technician Certification Board (PTCB)
One year of Pharmacy Technician experience
A positive, proactive attitude with a passion for customer service
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Excellent verbal and written communication skills
Use of thorough investigation techniques and follow-up skills to analyze and prioritize
Problem solving skills and ability to follow through on assigned tasks
Detailed oriented with the ability to work independently


Preferred Qualifications


Order entry and prescription clarification experience preferred
Customer service experienced preferred
Community pharmacy experience preferred


Additional Information

Scheduled Weekly Hours

40

Company info

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