Desktop Support Consultant

Profile

Primary Responsibilities/Accountabilities:
• Identifies and initiates resolutions to client problems and concerns associated with office automation equipment, hardware and software to the client’s satisfaction.
• Provides second level support to the Help Desk Analyst and responds to problem tickets in a timely and efficient manner.
• Receives, coordinates and installs desktop equipment and software according to department standards and procedures, and as needed.
• Interacts with Help Desk and Network Services personnel to provide timely information regarding problem tickets and their resolution.
• Provides desktop visits to business clients to assess their problems, coordinate the right equipment/software to resolve problems or process service requests.
• Maintains contact with clients and second/third level support personnel on operational and production problems.
• Maintains software and hardware registration and inventory to provide upgrades as necessary and ensure appropriate security levels are maintained.
• Upholds the enterprise policy and procedures as well as recommends new and improved guidelines to ensure compatibility and better service to users of personal computers.
• Maintains current technical expertise in the rapidly changing technology of microcomputers and utilizes state-of-the-art techniques when implementing desktop solutions.
• Maintains a positive working relationship with all enterprise departments to optimize working relationships and communication.
• Strives to learn the job functions of the position’s immediate supervisor as well as peer level positions with whom the individual interacts.
• Adheres to Service Level Agreements as outlined in the Help Desk Policies and Procedures.
• Should have knowledge in Desktop Imaging & Scripting.
• Extensive knowledge on Hardware & O/S Trouble Shooting.
• Should be expert in deployment of operating systems locally & globally.
• Good knowledge in Microsoft Operating System - Windows XP & Windows 7 /8.
• Good understanding of IP telephony setups and installs
• Solid Blackberry and iPhone troubleshooting skills
• Basic understanding of Macs – Nice to have.
• Basic understanding of Networking Technologies.
• Basics of Active Directory and Servers
• Understanding of Helpdesk Ticketing System such as Remedy or Service NOW
• Knowledge on all standard Desktop Applications.
• Excellent customer service skills. – This is a MUST!
• Excellent troubleshooting skills – This is a MUST!
• Excellent interpersonal skills to interact with various individuals with diverse backgrounds – This is a MUST!
• The ability to learn and understand new technology and skills quickly
• Ability to react to and act upon feedback.
• Must to be a team player
Please provide us few details along with your word resume:
Full Name :
1)Availability:
2)Visa Status:
3)Contact numbers:
4)Best time for the interview:
5)Email Id:
6)Current location:
7)Willing to Relocate :
8)Are you still in Project :
9)Expected Rate/hr:
10)Skype id:
Sathish Bandaru
InfoWays
3rd Floor - Sri Manu Aroha
Chambers Plot# A -16/11
Hyderabad
Web: ****

Company info

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